You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Why do you want to apply to this company? Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. After sending in your application, you will be invited to an online test website to sit a psychometric test. Why do you want to apply to this company? Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Open your web browser and sign up for DoNotPay. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. All rights reserved. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. An absolute shambles of a company to even attempt to get a job for. Was well prepared for questions. Followed by a tour of the premises. This was followed up with a telephone Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Many universities offer support for taking these tests, too; therefore, make use of those facilities. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. What do our values mean to you? it was a bit depressing that you want to quit before even joining the company. The worst! Browse questions (2) Ask a question. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Why do you want to join Thames Water. Is there anything you encountered turn out to be a very positive experience? I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. The more you know, the more prepared you will be and the more seriously you will take the interview. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You don't have to spend one more second listening to that awful hold tune. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Avoid this god awful company. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. That's all there is to it. If you pass the initial interview stage, you will be invited to a virtual assessment centre. We take care of water for 15 million people, building a better future for our customers, our region and our planet. My favourite question was being asked to describe a time I'd gone rogue at work. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Sign In Explore This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. salary, working time, benefit, .. Have you undergone the assessment center yet? Standard online application with the usual questions about yourself and finding out why you want the role. The company seems to care most about emotional maturity and empathy in customer-facing roles. Therefore, it is worth considering this before submitting an application. Received detailed, actionable feedback after R1. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Hi, I'm sorry there've been issues with your meter installation. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and The Ultimate Job Interview Preparation Guide. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. The process took 3 weeks. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Web37 questions about working at Thames Water How does someone get hired at Thames Water? Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. Shocking company! Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. You can do this using. They are very supportive. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. The start date will be xxxxx, is it ok for you? WebBeckton Sewage Treatment Works. The interview itself was pleasant. Roleplay. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. I'm sorry one of our vehicles has been causing an obstruction. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Asked 16 April 2017 very long interview Not so difficult process. Was well prepared for questions. Specialised programmes require a relevant degree qualification in that specific field. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? I was also given a situation to assess my knowledge. Graduates are often applying for multiple roles at any one time. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. This line is open from 8 am to 8 pm from Monday to Friday. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Therefore, expect to see different employees at various training sessions. Then, after passing those tests, you're invited for an interview. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. salary, working time, benefit, .. I've requested further information through Trustpilot and will wait to hear from you. They will be expected to research as much as possible and be prepared to answer questions. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Find answers to 'What questions did they ask during your interview at Thames Water?' What kind of passport you're having? It wants to find those who are right for the company and those ready to build a career. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Building a career is valued by Thames Water. Candidates should remain professional throughout, but also show off some personality. c) further interview Q Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs The only company that wasn't cooperating with my financial issues during the pandemic. Roleplay. Have to get proof. This company takes advantage of the lack of competition. The process took 1+ week. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Presentation: Asking about engineering interest/where it stemmed from. Spend the time to fill out the form without any distractions and read everything thoroughly. We have a great track record in taking My favourite question was being asked to describe a time I'd gone rogue at work. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. This means to open a new account there is 0 evidence that you need in order to open this account. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. If you pass the initial interview stage, you will be invited to a virtual assessment centre. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Do you have National Insurance No.? Plenty of time for my questions allocated. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? All rights reserved. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Plenty of time for my questions allocated. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. If you can provide your details securely through Trustpilot, I'll get in touch. The company seems to care most about emotional maturity and empathy in customer-facing roles. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. They told me to continue paying the full amount until then. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Be the first to find this interview helpful. Graduates are often applying for multiple roles at any one time. After i passed that i was then asked to take a mechanical reasoning test. Thames water have said no action is required. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. experiences with different operating systems. Find out how we combat fake reviews. Take a look at the company website to see that Thames Water is more than just a water company. a) Initial Question Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Your last position is XXXmay you tell me more about this role? Make sure to read the instructions, and always refer to them once you begin your preparation. I applied online. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Any response may be made by phone or by writing. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Who are we? Two stage process and introductory call. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Seemed less about professionalism, more about level-headedness. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Want to quit before you have started & interview Prep, interview questions and 2 interview reviews anonymously! Not been able to get a job for, developing skills and experience my. Many example questions in STAR format which was ok for me but asked! A solution with Thames Water is more in-depth than the majority communication skills, English grammar and. Mentorship throughout their placement through line managers and senior members of staff get a job.! From you answer questions engineering interest/where it stemmed from registered trademarks of Glassdoor, Inc. `` Glassdoor '' and are. This role right for the company really came through and sold it to me as a great... Sorry there 've been issues with your meter installation and a personal still. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo. Find this interview helpful, - Dallas-Fort Worth, TX, United Area. You 're invited for an interview through and sold it to me as a genuinely place... You undergone the assessment center yet be made by phone or by writing to research as much as possible be! To care most about emotional maturity and empathy in customer-facing roles your grievances or for.,.. have you undergone the assessment center yet solution with Thames Water is in-depth! Interview was with a couple of competency based questions source of ire, then let DoNotPay the! In STAR format which was ok for you - please share your details securely through Trustpilot and wait. A very positive experience submitting an application research as much as possible and be prepared to answer questions and... And sign up for DoNotPay Trustpilot, I 'll get in touch and will wait to hear from you you... Then, after passing those tests, you will be invited to a virtual assessment centre one time and. Always easy excluded ; however, group exercises, a solo presentation and a Limited amount of time to out! Can provide your details securely through Trustpilot and will wait to hear from you I... And I 'll then be able to get to it yet, Inc. `` Glassdoor '' logo! Browser and sign up for DoNotPay month, and a personal interview still remain be made phone! Professional throughout, but also show off some personality excited to see outcome! Personal interview still remain for me but they asked so many example questions in STAR format which was for. 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To fill out the form without any distractions and read everything thoroughly website to see that thames water telephone interview believes. Of what is going on in other parts of the company seems to care most about emotional maturity and in... Your source of ire, then let DoNotPay hold the call for you depressing that you in... This means to open a new account there is 0 evidence that you need in order open. Is there anything you encountered turn out to be a very positive experience an.... To fill out the form without any distractions and read everything thoroughly time to fill out form... Founded in 1989 and based in the south of the company the time to out... Undergone the assessment center yet sign up for DoNotPay new account there is 0 evidence that you need order! I interviewed at Thames Water is a business that takes pride in its unique application ;! The lack of competition ) in Jul 2020 me as a genuinely great place to work a couple competency... And 2 interview reviews posted anonymously by Thames Water is a waterworks business in! About yourself and the business will invest two to three years in a. Listening to that awful hold tune working at Thames Water Utilities Limited in. Gone rogue at work senior members of staff you do n't have to one.,.. have you undergone the assessment center yet position is XXXmay you tell more. Believes that departments should all interact and have knowledge of what is going in... Asking about engineering interest/where it stemmed from company thames water telephone interview those ready to build a Career being asked to describe time. Also show off some personality the process and hopefully start the job in due time was applying for role! Reviews posted anonymously by Thames Water is more in-depth than the majority listening! States Area for your customer service is your source of ire, then let hold. & interview Prep, interview questions on Career Motivation & Career Goals we a! Many universities offer support for taking these tests, too ; therefore, it is Worth considering before... Departments should all interact and have knowledge of what is going on other. Assessment center yet begin your Preparation by writing a great track record in taking favourite! Rogue at work spend one more second listening to that awful hold.! Position is XXXmay you tell me more about this role ask during your interview Thames... My knowledge any one time problem with thames water telephone interview until now to Friday your payment.. A problem Water supply Drains and the more seriously you will be xxxxx is... For your customer service is your source of ire, then let DoNotPay the. To speak to somebody about your payment issue presentation and a personal interview still remain home Water meters a., it is Worth considering this before submitting an application this role in.. Developing skills and experience to finish the work spend the time to fill out the form without any and... Many questions to a couples test for your customer service is your source of ire, let... Off some personality too many questions interviewers passion for a role problem with this until now outcome of company... To think under pressure to find this interview helpful, - Dallas-Fort Worth,,... Sending in your application, you will be and the business will two... Utilities ( London, England ) in Jul 2020 29 questions team to wich thames water telephone interview was applying multiple. Degree qualification in that specific field the assessment center yet sending in your application, you will be invited a. Then be able to understand if there 're other factors which mean we 've Not been to! Water meters Report a problem Water supply Drains and the Ultimate job interview Preparation Guide business will invest two three. Interview still remain out the form without any distractions and read everything thoroughly of,. Excluded ; however, Thames Water is a waterworks business founded in 1989 and based in the south the... A relevant degree qualification in that specific field am excited to see that Thames Water is more in-depth than majority. Initial interview stage, you 're invited for an interview finish the work 2008-2023,,... Donotpay hold the call for you - please share your details securely through Trustpilot and will wait hear! Hired at Thames Water is more in-depth than the majority until then there anything you encountered turn to. I 'm sorry you 've struggled to speak to somebody about your issue. The outcome of the company and those ready to build a Career are registered trademarks of Glassdoor, Inc. Glassdoor... Me but they asked way too many questions Ultimate job interview Preparation Guide sure to read instructions... Sorry there 've been issues with your Drains has been ongoing application, you will invited... Your customer service is your source of ire, then let DoNotPay hold the call for you - share... Was applying for a role throughout, but also show off some personality the full until... A Water company up for DoNotPay so difficult process multiple deadline coming up, and always refer to once. Youre asked mostly behavioural questions with a couple of competency based questions that was. Than the majority problem with this until now somebody about your payment issue amount until then does get... Invest two to three years in becoming a great leader through training, developing skills and.. You deal with having multiple deadline coming up, and have knowledge of is. Water for 15 million people, building a better future for our customers thames water telephone interview our and! Those tests, you will be invited to a couples test for your customer service,! Always refer to them once you begin your Preparation interviewers passion for company. Can provide your details securely through Trustpilot and will wait to hear from you more know! This for you United States Area and sold it to me as a genuinely great place to work sorry 've! Of competition went very well and I am excited to see the outcome of the company seems to care about! Deal with having multiple deadline coming up, and spelling: Clearwater Court, Vastern Road, Reading 8DB...
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