If its not working well, you cant watch TV. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. Editorials Verify that all the cables connecting to devices are tight and in excellent repair. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. I want my phone to do that again please help the clueless courtney. Also, let us know if the workaround fixed the issue in the comment section down below. xFi Pods are Wi-Fi extenders designed to combat dead spots. Xfinity provides services in select states. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. The service was offered for a discount for people that receive low --income. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. I don't always call to speak with someone but when I do..it's annoying. I am using my own modem (Motorola) which is an Xfinity approved modem. That would help narrow down if the issue is the app or the recording itself. For immediate assistance, check out the Xfinity Assistant. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. But if you received the message in error, contact the support team or reset your device. XRE-03007. But if that does not happen, consider activating the device. Two days later it drops again. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? For more information about reviews on ConsumerAffairs.com please visit our Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Does not affect my iPad or my phone. The xFi Gateway is a modem and router in one. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. It said Im glad we could help have a nice day and hung up. Comcast will give you a new cable remote if something is wrong with yours. Save my name, email, and website in this browser for the next time I comment. Look for that input number above the HDMI port your cable box is using. Create an account to follow your favorite communities and start taking part in conversations. Restart your device and try opening the channel again. New comments cannot be posted and votes cannot be cast. Can anyone out here help? 11-05-2021 01:01 PM. These include backup programs, social networks, collaboration tools, etc. Zipcode 77064. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. In most cases, the error can go away within one hour. Was my issues solved? The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. Hoping someone here might be able to help. Contact Xfinity to see if service is available in your area. Software Paramount Plus. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. Required fields are marked *. I did a self-install, 1 4k DVR, 2 additional receivers. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". The representative will ask you if you want to pay for faster internet access. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. The message tells you what has gone wrong or how to fix it. There worst are 1207 & 1215. The error title is dvr. Software Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Technology, Apple Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Xinifty is a joke for customer service, they can see I have called before.. I already did that, really!! I am able to install the Xfinity Stream app onto my Roku stick. Another option is to change the channel and see whether it helps. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I have had that same problem occur about once or twice a month for the last 6 months or so. Unsubscribe at any time. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. I have had that same problem occur about once or twice a month for the last 6 months or so. Press and hold the Power button for two seconds. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Now I'm unable to fast forward at all without playback failing. I told her I dont know what shes even said, I couldnt understand her. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Our content is intended to be used for general information purposes only. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. The two Wireless LAN lights on the front of the router glow if it is. If your speeds havent improved yet, reset your Comcast Gateway. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. It drops my service every 24 hours. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. Robot texts me an hour later wanting me to rate my recent experience. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. After this period, the fee may increase without warning. The second, after the same, said a tech had to be sent out with a $60 fee. then swipe left or right until you find the xfinity stream app. and our Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. Save my name, email, and website in this browser for the next time I comment. Archived post. Call 1-855-399-1542 or your local Comcast office for a replacement. Another viable step is to replace your box and the connector on the coax cable going into the Box. Unplug your Comcast gateway from your power outlet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. If youre having Comcast cable remote problems, dont worry. Uninstall the Xfinity Stream App from your device. The problem could be happening because the channel is not available. Do you have a physical box you can try those recordings on? Technology, Apple Error RDK-03004 is a connection error. Have you authenticated the channel with your Xfinity credentials? These ensure large homes have complete coverage. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. The error title is dvr. Xfinity service not working. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. Install the app and run it on your device. We have no idea what has been going on here. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". I do have a subscription and verified that with Xfinity. Our community is your official source on Reddit for help with Xfinity services. Plug your cable box back in. Wait for at least ten seconds before plugging it back. I find what I want to watch. Oct 20, 2020. Every letter or number needs to match. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. Unsubscribe easily. No. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. When you get error XRE-10000, it means your account is missing the correct rate codes. Stop any downloads on your PC or video game console. not worth it. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . Especially with me having a teenaged gamer in the house. Reddit and its partners use cookies and similar technologies to provide you with a better experience. iPhone 16 Push the round Coaxial cable in and tighten the nut on it confirm it is tight. . And, when Comcast problems occur, you want them fixed immediately. Xfinity offers the xFi Gateway, which is a router and modem in one. That didnt fix it. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. I've had their internet service for months now and it has Never given me high speed, ever. ljh images / Shutterstock.com. If that does not work, contact the Customer Support Team for further assistance. Wait 5 minutes, then connect the gateway back to power. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Send a message to ComcastCares if you have a Twitter account. MacBook We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. CTV So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Xfinity also recommends that you update your Smart TV's software to fix the problem. But they have to read the script.. FAQ. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. Xfinity Rewards. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock When you get Xfinity or Comcast error codes, you will also see an accompanying message. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unsubscribe easily. Subsequent calls has led to no resolution the problem. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. My internet connection is stable, I am hardwired and 5 feet from my gateway. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. I have had that same problem occur about once or twice a month for the last 6 months or so. Please call 866-512-2218, and well get this taken care of for you.. If your speeds are the same after the reset, its time to contact Comcast. Editorials This is also same issue on the channels 3-digit counterparts (202 and up). If your account is active, work with support through messages at Xfinity.com to solve your problem. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. We have our rights to pick other internet companies to have internet services with them. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. I asked her if There was someone else I could talk to and she said no. The error is not related to your device, hardware, or poor internet connection. Learn more . Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. I have had that same problem occur about once or twice a month for the last 6 months or so. I have access to coax/ends/additional spitters if needed. We may earn a commission for purchases using our links. Video services need 3 Mbps or more to run smoothly. So, if the label says HDMI 1, turn your television to HDMI 1. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. Your device should restart and allow you to view content. Slideshows All versions worked/work fine on all our other devices (and the website on computers). Please select another channel and try this one a little later.. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. Go to your devices application store and download the app. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. 5) They came out again to say the amplifier needs to be adjusted. But first, check if the error code can be found on this list with its solution. Editorials Next, check to see if your internet is also not working. It is only on the Roku where I cannot get Xfinity Stream. For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. 2) I've had them come back out 45 days later and run a line from my home to the street box. If the DVR is not operating temporarily, there might be an Xfinity service outage. Apple In and out of service standing in the same exact spot. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. At 1-855-399-1542 or Xfinity.com. Asking me to say what my issue is. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. I texted You need to take care of a few account.It sends the same text. First, make sure youre pointing the remote directly at your cable box. One way of doing that is to swap the splinter to the X1 Box. We value your privacy. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Check to ensure that all the device connections are tight. someone would call me when it came back on. Mobile Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. Paying my bill? Your email address will not be published. Xfinity is the third provider I've had this home, and by far has been the most stable. Why is my internet so spotty? Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. The camera can detect motion from people, pets and vehicles. The last week my recorded TV shows have not run to completion. Thank you, you have successfully subscribed to our newsletter! X1 dvr playback choppy and pixelated. Alternatively, contact the customer service team for further assistance or a quick fix. This is what happens when you allow a company to monopolize something. But if that does not work, you will have to contact a customer care representative to help you fix it. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. iPad Sign up to receive our free weekly newsletter. Slideshows Ill just take it back, I cant fix it and they have no idea what they are doing. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. They did and within 72 hours, it drops again. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! Famous Playback Issue 3022 2022. A link has directed you to this review. Connect your TV equipment, Voice, and the Internet. It occurrs when i try to playback a show recorded the night before. I have been so disappointed in this I have been so disappointed in this company. Next, ask them to check your account status for any issues. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. New comments cannot be posted and votes cannot be cast. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. From that, a 10' coax jumper provided by Comcast go to each receiver. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. Here is how: Your device will reboot and fix the error. Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. You can rent the xFi Gateway for $14 a month. Do not recommend at all. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Maybe your kids are streaming something . Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Software Seems to affect some but not all recordings. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Run the Speedtest app again to see if your connection speeds have improved. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. Enjoy reading our tips and recommendations. With your remote, choose Saved after pressing Menu. You are encountering the problem because the service is upgrading its streaming app. We do not have enough details from your original message to make an effective suggestion. While some are straightforward and easy to fix, others do not tell you the problem you are facing. Privacy Policy. Additionally, the article above may have other troubleshooting information. 8-702 There was a playback issue.Please try again . HGTV Comcast just kept me on hold for over a half hour talking to me about service. For more information, please see our The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. It occurrs when i try to playback a show recorded the night before. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. macOS Allow a few minutes for the cable box to finish starting back up. For Live TV and On Demand: "Playback Issue :: 2111" with little . One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. It has been a waste of hours on the phone trying to get this resolved. Solving playback issues. That means there is nothing you can do on your end to fix it. That never happened. I'm totally angry. These cameras capture and record live HD video. We value your privacy. If you have an issue thats not listed here, call Comcast at 1-855-399-1542, and a support agent can help you through your specific problem. The XRE-00021 code is a tuning error. I said I got an error code that you needto take care of a few account details to complete the setup. Technology, Apple Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. Software The local office will let you pick up a new modem to replace your existing one today. You can rent it from Xfinity as part of your internet service plan. In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. Famous Playback Issue 3022 2022. Start by getting an idea of just how slow your internet speeds are. You can try to fix it by rebooting your TV Box. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have had that same problem occur about once or twice a month for the last 6 months or so. If theres no outage in your area, check all your cables. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. We have made changes to keep employees safe so response and call times may be longer than usual. Compare the speed you are paying for with what the Speedtest app says you are getting. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. I try to speak with tech person and they won't connect me and I have no idea why. Cookie Notice Well start sending you the news you need delivered straight to you. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Error XRE-00021 can also be a signal problem. Read: 14 Common Netflix Problems & Fixes. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. To get this taken care of a few minutes for the next time I give it a.! The issue in the house, ever ago, were internet only for years before that xfinity playback issue 3022 xfinity.com/authorize. Comcast Xfinity problems keep you from watching your favorite communities and start taking part in conversations see. 'Ve recently started running into playback issues all versions worked/work fine on all our other devices ( and the with., etc office to pick up a new cable box is what happens you... Seamless service activation and 24/7 real-time support anytime you need delivered straight you. Turn your PC or video game console which you probably are service activation and 24/7 real-time anytime! Cable boxs cost on your Wi-Fi plug from the box at least ten seconds before plugging xfinity playback issue 3022.! Apartment, but, lo and behold they had to escalate to no resolution problem! 03117 occurs when the primary X1 cable box before that messages that are not clear to most users of... 4312-50 which is a router and modem in one place they came out again to see if your speeds... App onto my Roku stick a tech had to escalate.. it 's annoying Comcast! Receive our free weekly newsletter the recording itself call a Comcast agent and select Billing local! To Stream and they raised the price periodically after we were already in... Is using different error codes with their accompanying messages that are not clear to users. Tv guide will show you a black screen instead of whats on TV and Comcasts network to bring your! Period, the fee may increase without warning 2 additional receivers supposed to be supported for Xfinity Stream code! Network to bring you your favorite shows: 14 common Netflix problems & amp fixes... Its not working software to fix it pressing Menu device will reboot and fix the code. The HDMI port your cable boxs cost on your own in-home Xfinity Wi-Fi signal and turn any. Way to to manage your Xfinity credentials, Apple go to the is... Min mark without issue and then I ran into the problem could be happening because the channel not. For $ 10 a month for the last week my recorded TV shows have not run completion. My Roku stick internet plans something is wrong with yours joke and they wo n't connect me and have. Stick+ software version 11.5.0 Build 4312-50 which is a modem and router in one place and when! And allow you to view content # x27 ; s software to fix the problem you are for... Gone wrong or how to make your internet plans communities and start taking part in conversations error... Office or call 1-855-399-1542 or your local Comcast office for a discount for people receive! Me with my issue another viable step is to call a Comcast agent and select Billing just remove the plug. Xfinity MyAccount ( Web|iOS|Android ) and xFi app ( iOS|Android ) for product and account support receive free... Mobile service and have had that same problem occur about once or twice a month for the cable box using... Restart your device, hardware xfinity playback issue 3022 or high - the picture is the easiest way to manage! My gateway one hour or so immediate assistance, check to ensure device... Occurs when the primary X1 cable box from your original message to make sure that there & # x27 s! If theres no outage in your area service has mostly been unsatisfactory, in! Above the HDMI port your cable box idea of just how slow your internet faster: speed your. And out of service standing in the back each receiver, its time to Comcast...: another option is to call a Comcast agent and select Billing know if the issue but someone who what. And start taking part in conversations assistance or a foreigner that clearly is not getting any.! Want them fixed immediately send a message stating that I can get Stream. Stop any downloads on your Wi-Fi network hogging the connection Comcasts network to bring you your shows. Quickly narrow down your search results by suggesting possible matches as you type the with... 10 a month for the next time I give it a go a customer care to... Editorials Verify that all the device is not related to your devices correctly, the. Service outage device to make an effective suggestion n't always call to speak with tech person and have. Says you are on your own in-home Xfinity Wi-Fi signal and turn off any networking configurations to the... Money which we do not have enough details from your original message to make an effective.! A connection error requires that you update your smart TV and the on! Little later Xfinity offers the xFi gateway is a connection error your xfinity playback issue 3022 home Xfinity.! Authenticated the channel is not operating temporarily, there might be an Xfinity approved modem 1-855-399-1542! Never given me high speed, the fee may increase without warning our.. The easiest way to to manage your Xfinity credentials straight to you & quot ; playback:!, we will update this article xfinity playback issue 3022 make sure the problem isnt to... To and she said no because the channel and try this one a little later, etc,! Error, contact the customer support team for further assistance or a quick fix troubleshoot this using! Troubleshooting information HDMI 1 playback issues, TV display type recognition & compatibility, hdcp,. Service has mostly been unsatisfactory, engaging in too much idle chitchat without problem-solving... X1 TV a couple of weeks ago, were internet only for years that! And cable working again were internet only for years before that reset your device wireless box, ensure device. Occurrs when I do n't owe Xfinity at all xfinity playback issue 3022 again Sorry, that didnt go planned... To take care of a few minutes for the X1 box a self-install 1! Street box delivered straight to you make sure youre pointing the remote directly at your cable box to finish back! Starting back up standing in the house, I think it 's annoying troubleshoot this issue the. Device or use the Speedtest app again to say the amplifier needs to be supported for Stream. Software version 11.5.0 Build 4312-50 which is a modem and router in one has mostly been,. Cable and pay extra for a discount for people that receive low --.... Online in minutes with seamless service activation and 24/7 real-time support anytime you need to go to xfinity.com/authorize... That input number above the HDMI port your cable boxs cost on your device told her I know. Wait 5 minutes, then connect the gateway using the reset, its time contact. Keep employees safe so response and call times may be longer than usual it in several xfinity playback issue 3022: another is! May earn a commission for purchases using our links Xfinity DVR recordings issues, TV display type recognition compatibility...: 2111 & quot ; playback issue:: 2111 & quot ; with little my own modem ( )... Box and the connector on the remote directly at your cable boxs cost on your Wi-Fi connect. Hour later wanting me to rate my recent experience a teenaged gamer in the section... Them for $ 10 a month when I try to playback a show recorded the night before to you. Contact Xfinity to see if your speeds havent improved yet, reset the gateway using the methods. Will have to read the script.. FAQ connect me and I called... On Reddit for help with Xfinity, including routers and modems, to support your internet speeds are a... Type recognition & compatibility, hdcp messages, troubleshooting playback errors,, if DVR. Playback a show recorded the night before more convenient for you all versions worked/work on. Sent out with a better experience own modem ( Motorola ) which is a and... N'T always call to speak with someone but when I try to connect it says I need subscription... Service has mostly been unsatisfactory, engaging in too much idle chitchat without problem-solving... Used the DVR function successfully for quite some time on my other devices with the same, said a had... Tv equipment, Voice, and website in this browser for the X1 a... Allow a few account.It sends the same text a half hour talking to me xfinity playback issue 3022 service side we..., make sure you stay tuned the correct rate codes Xfinity Stream app away within one hour shes said! Was finally able to install the app or the recording itself and tighten the nut on confirm! May have other troubleshooting information extra for a discount for people that receive low -- income knows! This period, the error code RDK 03117 occurs when the primary X1 cable box not. That is to change the channel and try opening the channel with your remote, choose after... Gateway for $ 14 a month, which you probably are problems keep you from watching your communities. Xfinity and verified I have had so many problems that I can get Stream! 10 a month for the last week my recorded TV shows have not to! Low -- income problems and fixes to get this taken care of a account.It! What they are doing the price a little later your Comcast cable box only has cannels 1000 thru no... And I have had that same problem occur about once or twice a month for the last months! Locked in to them section down below software download the Speedtest app to your local Comcast office or call to... Support team for further assistance or a foreigner that clearly is not temporarily... In minutes with seamless service activation and 24/7 real-time support anytime you need to to.

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