Get email updates for new Merchant Services jobs in Tempe, AZ. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. or generally what the interview rounds look like? A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. This is where their technology platform comes into play. Ex-Facebook, Uber, Microsoft, and strategy consulting. Typical questions for the research team to answer: What is something we should be doing but we are not? My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Clearly, it makes a difference if a whole delivery cycle takes e.g. Ive heard this repeated often: Speak as if youre right. Activision Blizzard, Go to company page GrubHub itself started in 2004. Ive learned to push back a little bit. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. How big is the problem? Visit the Career Advice Hub to see tips on interviewing and resume writing. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Whatever Im doing, I have to understand whats happening on the ground. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. What is the next big thing for us? Im excited because I see us making progress on all three fronts in the next year. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. Our managers understand were not going to make our money back in a day. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Staff Researcher@DoorDash. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. The best data is useless when you cant put it to action. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. We want to hear from you. higher GOV on a per order basis, as families spend more with more mouths to feed. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Referrals increase your chances of interviewing at DoorDash by 2x. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Interested in joining the team? Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. Having team members located in so many different places creates both opportunities and challenges. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. We celebrate each others successes and learn from each others challenges.. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. On a work level, this includes the targets that are set for me and the professional development that I seek. Are we adding new customers and, more importantly, are those customers coming back? Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Its a huge competitive data moat. Everyone here is on the same team. But DoorDash takes the cake in my opinion. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. I can provide detailed insights. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. May 2, 2021 0. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. More deliveries per hour worked, better experience, less loss. We dont want to drown people in information, but we do make it a priority to consistently share ideas. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Cross-functional Assessment 3. DoorDash has productized data into a real-time prediction service called Sybil. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. That creates an ever increasing granular understanding of the business. At the same time, theres a lot of room to be creative. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. If you are strong in decision-making, leadership and . Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. The S&O teams process can roughly fit into this model. You always have that sounding board, so youre never really alone. What matters to them, and how can we build a product that helps them achieve their goals? We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. A few examples. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. Theres a lot of flexibility as far as how quickly you transition and where you go next. This role has the remit of shaping our Drive restaurants . Click the link in the email we sent to to verify your email address and activate your job alert. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. We have a lot of metrics we can track. About. But that doesnt really matter, because what matters is execution and putting the strategy to work. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. It can be redesigned accordingly then had 24 hrs to prepare a presentation on a small data set both and... That creates an ever increasing granular understanding of the business identified picking up beverages ( coffee tea! By 2x roles or get in touch with Katie Frank, katief doordash.com. 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