This e-bike folded up to fit in a car boot. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. bubble wrap, Styrofoam peanuts, cardboard dividers, etc. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply. Below is a list of the models that can be sent to Canada: Summit 48V, Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, XB-504, Cabo Cruiser (500w). SwagTron KDDJ-LN13 Swappable E-Bike Battery Pack for Eb-7 and Eb7 Plus. Electric Bike or Electric Scooter, Which is Right For You? Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post. We cannot accept C.O.D. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. View details. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) Failure to follow all directions or recommendations listed in the user manual. Some states may have laws restricting the use of these items on public streets. We will do our best to meet your expectations at all times.Return Policy by Brands: Zip'r Return PolicyOlympicbreeze.com 30-Day Satisfaction Guarantee Return PolicyUnused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.You must notify us of your intent to return within 30 days of delivery date.There is a 15-25% restocking fee.Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.We will refund the product price minus any applicable fees and charges.Original shipping charges are non-refundable.You are responsible for any return shipping charges.Refunds will be applied to the same payment method used when original purchase was made.The Following Cannot Be Returned:Products which are eligible for parts under manufacturer warrantyProducts that have had their original manufacturer packaging openedProducts that have been out of their original manufacturers' packagingIt is the customer's responsibility to return the merchandise in new resalable condition. Start month is when bicycle is delivered. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. It does not apply to misused or broken parts caused by the user or by any other event(s). Warranty is valid only in Continental United States only. Please note that each bicycle brand we offer on ElectricByke.com comes with its own specific warranty & refund policy. Bikonit would arrange for and cover the return shipping fees. Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email. These ship via USPS, UPS or FedEx. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Original proof of purchase is required to establish proof of purchase and warranty effective date. Electric Bike; Battery Pack; Accessories; Electric Bike Batteries. Box Pack Weight (approx. If you have questions about this warranty, please call 305.767.3289. . Contact Dealer. To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at Service@ewheelsdealers.com. Replacing batteries is easy and usually takes no tools. Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. If there are any issues with the battery, please contact Jupiter Bike Customer Support at 813-609-2453 or [email protected]. kilogttam 3 yr. ago. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. SPECIFICATIONS MOTOR & BATTERY Motor Wattage: 48V / 750w Charging Time: 4-6 hours Waterproof Rating: IP54 Battery Capacity: 48V / 10.4Ah Battery Type: Lithium-Ion Charging Current 2A max PACKING CONTENTS: Defiant Electric Bike Saddle & Seat Tube User Manual Charger In Frame Battery 2 Keys for Battery Lock Front & Rear Mudguard Our e-bike battery replacement guide will help you through the process. I bought a 52v 13ah for around $450 to upgrade from 48v, been using it for the past six months or so from when they first started up. Save the carton and foam that your bike came in! The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. . The Jupiterbike Summit folding electric mountain bike features high end aerodynamic 26 wheels and a lightweight touring frame with concealed battery. 1,000/ Piece Get Latest Price. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. Keep all packaging and paperwork until the inspection process is complete. 4Warranty is valid in the continental United States only. Your initial posting puts you in line for the next technician to assist you. Inspection: Please inspect the item before assembly or discarding any packaging. Customer must initiate return shipment of the merchandise within 15 days of the purchase date. As soon as you place your order, you will receive an order confirmation e-mail. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. EXTRA POWER ON DEMAND. The dispatcher will let you know what dates they have available. Take pictures of any damage that is found, and date the images when possible. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Main parts have a warranty of one year. It must also be in the original packaging. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. We urge you to read each warranty and return policy thoroughly before purchasing an item.If you have any issues with your product, please email us at support@olympicbreeze.com and we will assist you in filing a warranty claim with the manufacturer. The battery should not have a percentage of nominal charge retention of 60% or less. Note to international customers: You are responsible for any and all duties or taxes that may apply. Atlas. We report the amount of the sale on the Customs form. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Here at Olympicbreeze.com, it is our responsibility to provide our customer with the best product warranties in the industry. Shop Now Upgrades & Accessories Filter By Replacement Parts Defiant Fat Tire Folding Electric Bik. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. First, select the battery that belongs to your eBike. Once the Return and Exchange Authorization is issued, we will email you a return label. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund. Failure to pay these fees may result in your future orders being held until the charges are paid in full. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. We are not responsible for any delays in transit. 4 if you have questions or problems with this procedure. Battery. Always follow care and preventive maintenance procedures. 4 Harita, Hosur - 635 109 Ph: 04344-276780 Fax: 04344-276878 A fixed delivery time cannot be scheduled. We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.). Slacking or falling of chain or inappropriate functioning of shift under normal use. Refunds will only be issued to the original credit card that you use when placing your order. Labor and shipping is not included. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Laws are different in every country and we cannot keep up with them all. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser. Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. Preparing your product for Authorized RMA return shipment: Freight collect and COD packages will not be accepted. Your Jupiter Bike is water resistant, not waterproof. Customer must pay shipping costs for any additional warranty parts. Bought my wife a bike for her birthday, but my daughter took it for a ride. International andoffshore end-users must contact Ewheels directly to initiate the warranty process. This includes a 5 years warranty on Frame and Fork. Six (6) Months from the date of purchase on the batteries and charger. Lots of different things can affect your Jupiter Bikes speed including weight of the rider, temperature, and charge on the battery. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.QUESTIONS? Merchandise must be received in 100% new, re-sellable condition. JupiterCare must be added within 45 days of your bike purchase. Sign up now for up-to-the-minute offers, sales and news. We are able to do this by partnering with the best manufacturers around. If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required"). Shipping only, customs & duties are paid by the recipient. This warranty covers manufacturer defects and defaults only. We will also notify you of the approval or rejection of your refund. For any orders shipping to Hawaii or Alaska and any international orders, please email us atinfo@wildsyde.comor give us a call at 970-494-3261. Check first. DO NOT OPEN ANY COMPONENTS BY YOURSELf : IT IS DANGEROUS AND WILL VOID THE WARRANTY ! - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). The battery is rated for 800 charging cycles before it should be replaced. The EB5 was said to be comfortable on long-distance rides. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. Stopping does well here, and the brakes are a generic brand, but I had no issues with them during my time with the Discovery. Please reach out to us if you need more support. Several types of goods are exempt from being returned. All other parts returns must be returned within 15 days of purchase. How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing): Carton damage requires visual inspection of contents of the unit. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. $200.00 Extra Cost =If unit is shipping to Canada by freight home delivery. Please contact your local customs office for information.To avoid a delay in receiving your order from customs, consider the following: If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. You to clear your order parts returns must be professionally disassembled and packaged in the user manual can... 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