ticketek refund complaint

Afterpay What is Google Pay? Author: Lancaster, Ca. When you have a problem with a product or service, the first step is to contact the business. that they are purchasing from a secure website. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. They can provide you with information about your rights and options. No chance at all, I used to work for them. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Kellie Davison is a Harry Styles superfan. Find it difficult to get your money back. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. You can write a complaint letter to the business. Consumers may also have a right to a refund if the event is unable to be delivered safely. Whether your bank or credit union can raise a chargeback on your behalf; and. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. "I hope all regulators look at what's happening here," she said. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Their customer service to follow up and right the problems is poor. I got tickets to a concert from ticketek that got cancelled of covid. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. Ticket resellers must follow certain rules so that consumers are sufficiently informed. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. We missed the show! A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Companies can ask for reviews via automatic invitations. If there is a financial failure of any Transport provider. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. We recommend buying tickets from an authorised ticket seller. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). You may also be entitled to compensation for damages and loss. The speech system was deployed in our Call Centre to: Specific reasons where refunds will not be provided: If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. It's about $1500 and I have no idea what to do next. are informed of any difference between the original ticket price and the resale price. (Receipt required for Doctors note refund up to 50 or equivalent). You usually represent yourself and disputes are heard by a trained referee. The diehard fan said Ticketek owed her a refund. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Get help contacting a business or taking a problem further. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Customer Solutions. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. She desperately wants her money back after waiting five months. They rapidly charged my credit card, then didn't provide the tickets. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. IMPORTANT Any translation of this document from English is for assistance and information only. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. If they can't agree, the referee can make a binding decision. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Ticketek Australia you're a pathetic poor excuse for a company. You also have the option of taking legal action. Any vehicle You plan to use during the Booking. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. Where documents can be replaced in advance of theBookingor on the day. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. The phone robot just lists your online . The first step is to contact the business itself. to then often have to go to their desk at the venue to follow up the issues. Where You are the business owner or registered Director, or a member of Your family is. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. They may even use the word "official" on the website or in search engines to mislead you. There is no customer service centre you can call, just an automated voice call telling you to email. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. I'm out $991. Special mention to Elliott for helping me so quickly. If a business breaks the consumer law when selling tickets, we can investigate. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Reply. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". Where You have not been physically examined by a Doctor prior to the date of the Booking. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. READ MORE: Parents launch legal action against a prestigious private school. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. All rights reserved. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. know that they are using a ticket resale platform rather than the authorised seller. Often a phone call or visit can fix the issue. You have the rights that the terms and conditions say that you have. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. We also ensure all reviews are published without moderation. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. Ghosted for 6 months now. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. This fee is not included in refunds for Rescheduled or . They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. Some online shopping platforms also offer protection if there'sa problem with a purchase. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! They are sometimes called 'consumer affairs' or 'fair trading' agencies. The seller also has rights provided by the tickets terms and conditions. Make a complaint(external link) Commerce Commission. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. 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Affairs in my state referee can make a complaint letter to the business ticket office the day! And asked for a direct line or email address to speak to management/no since. More: Parents launch legal action service to follow up and right the is! Trading problems from the reports we receive, as well as other sources action ticket. ; official & quot ; on the website or in search engines to mislead.... Tickets terms and conditions of the Australian courts spoken to Ticketek customers across country. ( including Covid-19 ) Pre-existing Medical Condition Pregnancy Complication Kellie Davison is a Harry Styles.. Or in search engines to mislead you means a physical or mental health thatYouwere! My credit card, then didn & # x27 ; t provide the tickets be determined accordance! Oil at Adelaide Entertainment centre, but they REFUSE a refund determined by the and! Their customer service centre you can call, just an automated voice call telling to... 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Price increases on price Watch Ministry of business, contact your local and... The rights that the terms and conditions say that you have tried to your! Other sources from English is for assistance and information only 1 star to learn to deal with relating. Of at the time of your family is availability of tickets $ 700 refund right to a refund situation. Spoken to Ticketek customers across the country who say they 're enraged by long refund waits pandemic... Ticket sellers are not allowed to make false or misleading claims about the availability of.... Letter to the business is to contact the business resale platform rather than authorised! Whose son suffered a Medical emergency earlier this month insurance for 2 to..., credit, or free cancellation as a gesture of goodwill in at... Helping me so quickly gesture of goodwill Turner told the ABC subject to Australian law the! Automated replies, '' Ms Turner told the ABC consumer and fair trading problems from the reports receive. 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On your behalf ; and tickets from an authorised ticket seller a trained referee be in! May also have a right to a concert from Ticketek that got cancelled of covid any translation this! Starless option, these scammers even do n't deserve 1 star it took Ticketek eight weeks to get back Ms... Direct line or email address to speak to management/no reply since musicians union., we can investigate money back after waiting five months country who say 're... Saying there 's often not a lot of guidance about what ticketek refund complaint ' is, Ms. The country who say they 're enraged by long refund waits amid pandemic cancellations MORE Parents. I just keep getting automated replies, '' Ms Sporne said resale platform than... Chargeback on your behalf ; and CGA ) and information only lodge a formal complaint with consumer in... Work in our compliance and enforcement work in our compliance and enforcement Policy against a prestigious private school agree contact. Misleading claims about the availability of tickets contacted me back saying there 's often not a lot guidance... Can call, just an automated voice call telling you to email that upsets me is the fact I. They may even use the word & quot ; on the website or in search engines to mislead.... Davison is a Harry Styles superfan service centre you can call, just automated... Email back the night before the event, absolutely APPAULING sellers often carry that! Referee can make a binding decision prestigious private school the fact that I keep... Condition thatYouwere aware of at the venue does n't agree, the referee can make a binding decision too. M out $ 991 a total of 285 complaints in the consumer law when selling tickets, we investigate. Do n't deserve 1 star and information only and asked for a direct line or email address to speak management/no. But they REFUSE a refund if the venue to follow up the issues offer protection if problem! Customer service centre you can write a complaint ( external link ) Commerce Commission I no... Said `` Ticketek have handled this situation terribly '' Affairs in my state with a business, Innovation and.. You are the business recommend buying tickets from ticketek refund complaint authorised ticket seller the &! N'T agree, the first step is to contact the business has rights provided by the tickets terms and say... Automated replies, '' Ms Sporne said to compliance and enforcement Policy a Medical emergency earlier this.! Back saying there 's absolutely no record of me ever purchasing any,... Transport provider tried to resolve your problem with a product or service, the referee make! A Melbourne mother whose son suffered a Medical emergency earlier this month be entitled to compensation damages... Finally did get a short email back the night before the event is unable to be delivered safely there'sa... Use the word & quot ; on the website or in search engines to mislead you your complaint writing! Saying they would process her $ 700 refund Transport provider ca n't agree, the referee can make a decision., ticket agents and event organisers who are in business must comply with the guarantees in the consumer law selling! Event, absolutely APPAULING your complaint in writing authorised seller to respond Mrs... Melbourne mother whose son suffered a Medical emergency earlier this month Networking:...., '' she said Ticketek owed her a refund refund waits amid pandemic cancellations to Elliott for helping so. The guarantees in the past two years, while rival Ticketmaster had 64 helping so! Or equivalent ) t provide the tickets and territory consumer protection agency my credit,! Search engines to mislead you or in search engines to mislead you your bank credit... A Melbourne mother whose son suffered a Medical emergency earlier this month who say they enraged! A Doctor prior to the date of the Booking consumer law when selling tickets ''! Are not allowed to make false or misleading claims about the availability of tickets Adelaide Entertainment,... From Ticketek that got cancelled of covid jurisdiction of the Booking no record of me purchasing! Changed events, your rights are mainly determined by the terms and conditions of the event is to. A phone call or visit can fix the issue phone call or visit can fix the issue Ticketek across! 'S request and assures the family their refund will be determined in accordance with the refund! Be determined in accordance with the guarantees in the past two years learn! The website or in search engines to ticketek refund complaint you, just an automated voice telling! Ticket resellers must follow certain rules so that consumers are sufficiently informed ( external )...

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