They honored the store credit which was almost $100 even though it was a different state and years later. Needless to say I threw it away and wasted my money! You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. Bag was extremely heavy. If tags are detached the item will not be accepted. Tags only need to be on swimwear not t shirts. I have always had a pleasant experience at Ross so I keep going back. I tried to return items bought for my daughters room makeover. The cashier ask her to explain why i couldn't return. I shop at Ross almost twice a week. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? Therefore, the cashier deducted $24.99 from 60.92. Loaded with some reasonably priced wall clocks and framed prints. ross dress for less bereavement policy. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. They did not have another belt to exchange so I wanted.a refund. The Ross Stores Facebook page often features contests and giveaways, which can reduce your total bill if you win. I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. Since most of their clothing items arent damaged, they can afford to cut the price a bit to move an imperfect product. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature. A receipt is the prime proof of purchase at Ross. Customers in this age group receive 10 . My grandmother bought Mother's Day gifts for all the mothers in the family. They refused to return my item due to the descriptions on receipt and tag not matching. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I have been shopping at Ross for decades and consider it my favorite store. 2023 Ross Stores, Inc. All rights reserved. The company gives the Walter treatment "Get Your Sh*t and Get Out!" When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! If the items you are returning are worn, used, and altered, you will not get any refund. i did not have time to stand in line twice. The 1-800 number was to customer service. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. All the basic conditions of Ross return policy also apply to holiday returns. I complained that it should be a credit to my Discover but they said the computer would not allow it. For FT workers you get paid vacations sometimes, but for PT you never get paid sick days of vacations. I love Ross and I hate the customer services at Ross stores. slap my items down and push them away so the next customer could be helped. She said that because I'm returning it in less than 24 hours and the system requires it. What a RIP off. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. Be sure you really want what you are buying or you may be stuck with it. Bereavement is the period of grief and mourning after a death of a loved one. Boo hoo~! Ross Stores dont have a homogenous collection. Manager Tells Me I Need My I.d. Even if you survive, a violent way of life tends to lead to the loss of peace, friends, family, and freedom. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. Have never returned anything and we have shopped there for at least 2 years. Clearly the message sent is that they don't value they customers. All such discrimination is unlawful and all persons involved in the operations of Ross are prohibited from engaging in this type of conduct. Find the In-store Aisle. He stated on the back of the receipt. The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! Follow along to know, what are the exceptions, and how and when youll receive your refund. WORST RETURN POLICY EVER!!! Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Consider this when purchasing fragrance. This link will open in a new window. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. They were much less than the ones I were exchanging which the Associate said it was okay. Change their return policy. UGH! she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. I had 3 at that time for a total of 41.00 dollars. Although I saw the 14.99 shorts, mine came up as clearance to .49. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! If so can I get a new ring. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Response was yes they should but sorry. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. Username or Email Address. I'm done with Ross. Who do I contact about this issue.? Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. Many users would be better served consulting an attorney than using a do-it-yourself online I told her majority of the items you care is name brand though. Really, Like I Didn't Need An I.D. I told the cashier it better not be damaged BC IT IS A GOWN! Store credit never expires, and you can use it at ANY ross, regardless of state. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. I have not had any problems returning items at Ross as long as I was within STORE policy. Assocyou suck. 12. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. Ross will provide you with a refund through the original mode of payment. I have never heard of this. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. Is this a new policy for Ross? Throwing $32 dollar for nothing! Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. I'm very sorry,so ashamed. The cashier was asking for my ID. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Learn about Ross Stores Bereavement Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. By the way, my credit is excellent and I have plenty of funds in the bank. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Ross is the only one which does not return and have rude, disrespectful employees. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. High-explosive action, even for hitting air targets, is minimal, the main damage comes from striking elements. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. I hope that I have a more positive experience tomorrow. By P&J and EE readers. Gina Heiss Harris. It's my money and I have the right to return which ever item I am not pleased with. (No tax return so far) The tax here is 9.000 percent. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! Be sure to check items especially clothing closely before purchasing. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. Work where you love to shop and check the link to find your nearest store event and sign up today! I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. Ross is . The tags are still on and everything. . I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. I had this kind of incident happen to me two other times at another Ross location. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. Glassdoor is your resource for information about the Unpaid Extended Leave benefits at Ross Stores. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. They too refused to help me! I came here to see how long my refund will take to appear on my credit card. And if any return is found suspicious by the system, it would be declined for refund or exchange. Went to return a pair of shoes without a receipt. Ross Stores imposes a professional dress code for the workers as they must handle different positions over time and communicate with the customers. The cashier took the item without any questions and made the return. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. I Had My Receipt And Used Cash. 2y. You can't just buy something to use one time and return it later because that's called a rental. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in.
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