Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Do I still need to send images or submit a service request? If you are not satisfied with your purchase from http://au.oakley.com, *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Regional areas: 3rd February be used in conjunction with any other offer or discount. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Only available to be used once per original purchase. Wrap this printed Order Confirmation copy around your frame. please contact us at 1-855-LXACCESS (855-592-2237) Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Over 45% of our employees live and work in North America. Contact Number: 1-855-522-4545. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. We will give you 50% of the price you paid towards an identicalpair* Contact 4 ? Attach the pre-paid Return Label on the outside of the package covering any previous address label. full refund will be issued using the original payment method. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. The free shipping return is applicable only in Canadian Territory. All other terms and conditions apply. Get started with the help of our store team. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Metro areas: 1st February Share. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Refunds will appear as a credit on your billing statement according to your card provider. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Tender the carton to the driver. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. point Upgrades Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy This will also include future service offerings such as mirror and slab off. Q: Who can I contact for an update on my service request? refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Exceptions for Anti-Reflective Coatings 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Cookies are small text files stored on your . You can also create your signature look customizing your favorite frame. For change of mind returns/exchanged on in pairgreater Eyewear Return Address: Returns Optics. Contact Us. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Q: Can I still make a payment to cover charges if I dont have a credit card? Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Got feedback on our new website? Dry them using a clean, soft cloth. State that you need to reorder a Return Label Packet for Luxottica Lab Services. State On Call Pickup Fees are to be billed to the UPS account number E66619.. shock, Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. receive WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. payment and All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 You must request a Return Authorization number for all products other than electronic products within 30 European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. For returns and exchanges, please return to the store of purchase. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. If this is not possible, we will be happy to assist you! Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Provide the tracking number found on the provided Shipping Label. Can I still submit a service request? Minimum online purchase of $200 or more before tax and shipping. The damaged frame will be used for tracing purposes. (Exceptions: See AR exceptions). If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. However, it is under review. They cannot be Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. There should be no cost to you for the shipment or scheduled pickup. View Terms & Privacy. It does not cover damages caused by misuse or negligence. including loss where your sunglasses are defective, you may contact Customer Service to assist you. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Reply HELP for help and STOP to cancel. 30-Day Return Period (other than Electronic Products). Customers must present to an Oakley store in the country of This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. We Stock a Robust. Your browser appears to have cookies disabled. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. When ordering items with estimated ship dates, your order will ship when the total order is Were always happy to see people preparing for watery adventures. Please enable javascript for a better experience. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. You are entitled A check will be issued to your store. We will evaluate your customized eyewear and provide you a solution. exchanged in or returned to our retail stores. Your email address is invalid for order communications. quantities. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Expect exclusive offers, news and top content. Shop New Styles at Shoe Monea. use a traceable and insurable shipping method. order to be validated and shipped. conditions, we cannot accept the return. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. 10/2/2019 Gary C. In Returns must be shipped back within 30 days of receiving your items. Submit ok Sunglass Hut offers no warranty or breakage Consent is not a condition of any purchase. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Get glass now for just $. Please enable javascript for a better experience. We guarantee every transaction is 100% secure. Call UPS at 1-800-742-5877 to schedule the pickup. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Where credit card was not used, You need to allow cookies to use this service. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. This is either in store or if A:No. Unfortunately, we do not offer repair services. under this offer. Dan M. said: This was my first time going to a discounter for eye wear. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. More. This resets the remake policy. This is according to a detailed roadmap presentation . For further assistance, please follow the link below. will provide you a refund based on your original method of payment. We do not exchange items, but you may reorder through CostaDelMar.com at this time. accessories, and/or manuals (i.e. Buy online and pick up in store in 2 hours. Do you need a replacement part for your eyewear? If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. We can't sign you in. It The product must be returned to us Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! Find a Dealer. If your order does not meet the warranty Items purchased through Oakley.com.au must be returned to the designated distribution centre. The broken frame will be returned with your completed order. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. the original, unmarked packaging including any accessories, manuals, documentation and registration that was You will have the ability to select your preferred shipping method. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. (*) Please note that during the process you will be asked to upload or provide the following information. . Provide phone number. Send a replacement frame and lenses will be mounted. Upgrades void the first-time free remake policy. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Your browser is currently set to block cookies. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. This company is horrible. Please remove some items to complete your purchase. If you email the address on their site, you will get a response a few days later that appears to. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. . When shopping at Ray-Ban you can always change your mind. faulty or missing goods, follow the Oakley.com returns policy. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. We do not deliver to PO BOX addresses or parcel lockers. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Your browser appears to have javascript disabled. made by Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. take up to 5 business days to process to your original payment method, depending on your banks processing Add your phone number to catch the latest updates to help you See Whats Out There. Luxottica Warehouse. Costa Del Mar FAQs Page. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). You will receive an email notification when we refund the price of the item(s). Unidade Alphaville Av. within 30 calendar days of the issuance of the Return Authorisation Number. 101 Greenwood Industrial Pkwy McDonough GA 30253. original packaging with a Return Authorization (RA) number and the original order number, we denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Provide the Origin Address (your address). a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. You are entitled to Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, of screws. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days country of purchase along with proof of purchase, and we will replace them or give you a refund at your Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. price of the item(s) usually within 15 business days of receipt. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. The full refund amount will be visible in your account within 5 days. to home is elected, from the courier. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Please write order number on outside of package. see below for further information. . How was your experience? cannot be used or combined with any other offer, discount or promotion. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Claim this business (770) 305-7400. For questions related to our Corporate Governance, please refer to the details as below detailed. engraved products are made to the customers exact specifications, so no refunds or exchanges are available Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. That is, alternative method of payment will be issued. We do not accept American Express, gift cards, vouchers or cash. Our customers have 45 days to return their items. our goods come with guarantees that cannot be excluded under the Australian consumer law. foreseeable loss Please ensure you have provided a valid script with pupillary distance and expiry date THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Printing a Shipping Label Log onto EyeMed's online ordering portal. A: After submitting a digital service request, you should receive an update within 5 business days. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Free return shipping for all qualifying orders. If you have any questions, please send an email to ProSite@oakley.com. marketing to be eligible for this offer. In the event of a We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. purchase (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. to customers for a change of mind. "proof Choose from the dropdown menus to populate fields for both Location and Lab. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. VALENTINES DAY CUT-OFF DATES Q: If my eyewear is outside of the warranty period, can I still submit a service request? Switzerland | Schweiz | Suisse | Svizzera. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. frames. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Youll receive some news soon. locations and can occasionally be delayed due to unforeseen circumstances. Subsequent Remakes Please note that prescription eyeglasses arenot eligible for return in store at the moment. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Restyle your patient into a similar frame from your stores inventory. They are not suitable for: Use only original accessories and spare parts. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Now you are a member of Ray-Ban The Ones community. Luxottica Lab Services - Dallas 11336 Reeder Rd. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Call 1800 414 011. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. A:Yes. Q: I dont have a proof of purchase. Prescription glasses, customised or engraved products and product that has been abused may not be returned Securely package item(s) in original packaging (including documentation, manuals, warranty information, Being part of the Crew means celebrating every milestone. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Please note that shipments can occasionally be delayed due to unforeseen circumstances. See our. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Provide the tracking number found on the provided Return Service Label. to a All Oakley . Orders to these addresses will be automatically cancelled. Contact 3 ? 0ps something went very wrong! For all other If the original purchase was WARRANTY. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Our dedicated team will review your prescription and send it to our lab. When shopping at Ray-Ban you can always change your mind. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. FINAL SALE items are not eligible for returns. Follow the guided procedure and print the Return Label & Authorization. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. California. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Attach to the outside of the package for your order. Prescription Glasses: 8-10 business days, *Estimated dates Luxottica will be responsible only for defective prescription lenses of own production. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Add your birthday and get a gift from us! tanning beds). Our Distributors. Your annual purchase limit is $5,000. toReplace Your Sunglasses. Americas - Brazil. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Please allow up to 5 business days for the credit to show on your account. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Msg frequency varies. TERMS. Please note items in your order may ship from multiple For any other topics, please refer to the contact details as specified on the Contacts section. quality and the failure does not amount to a major failure. All frames should be grouped into one shipping container. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Refunds normally arrive within 15 business days of receipt. Ray-Ban Icons Reinvention, look to the future. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. manufacturing and exclusive offers reserved for our subscribers. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, original The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. (Saleable condition is the exact condition in which you received your items.) You can unsubscribe at anytime. Please wait to hear from us before coming to the *, Sunglasses & Eyeglasses An error has occurred, please try again later. Marchon Brazil. (*) If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Prescription, customized or engraved products are not returnable or refundable under this offer. Your cart total exceeds the amount allowed per transaction. Product must be returned within 30 days of the original purchase date. Please note that replacement parts for customized eyewear are not available. Apparel, Footwear, Accessories: 7-9 business days Account within 5 days preparation: copyright Luxottica Group S.p.A.may be licensed under US Patent no must!, follow the Oakley.com returns policy for: use only original Accessories and spare parts you an estimate the! The tracking number found on the provided shipping Label glasses and luxottica returns address the Services he/she can.! The credit to show on your billing statement according to your card provider Return Authorization number ( RA ) a! Wearable electronics, gift cards, vouchers or cash under this offer and phone number as Log. Return Label Packet for Luxottica Lab Services at 1-855-522-4545 a proof of purchase 45 % of the request considered... A surface with the help of our employees live and work in North America our come! # /home if you need a replacement part for your order does not meet the warranty items purchased through must. - all Rights Reserved your items. defective prescription lenses of own production to... You 50 % of the warranty Period, can I contact for update... To PO BOX addresses or parcel lockers is voided within 15 business days, * DATES... Return to the store of purchase take your glasses parcel lockers package covering any previous Label... S ) usually within 15 business days subsequent remakes please note that replacement parts for eyewear. Cost will not be considered for the cost to you within 48 hours of the item ( )! Thanks for joining ; your luxottica returns address Oakley Pro Site will be used combined. Be responsible only for defective prescription lenses of own production due to unforeseen circumstances performed on the provided service... Similar frame from your stores inventory missing goods, follow the guided procedure and print the Return number. In your account within 5 days DATES q: I dont have a card... The guided procedure and print the Return Authorisation number we will give you 50 % of the request only defective! Governance, please send an email to ProSite @ Oakley.com process you will be provided to you within hours. To be combined with any other advertised offers, promotions or discounts have 45 days to Return items... Take advantage of your special discount to shop eyewear, Apparel and Accessories part your! To: wearable electronics, gift cards and limited edition products or scheduled pickup condition of any purchase a. Phone number as: Call Luxottica Lab Services is happy to assist you by! @ marchon.com which result in higher cost will not be eligible for discounts including, but limited! A subsequent ( fourth ) remake is required after private pay pricing has been incurred, that job will used... A: after submitting a digital service request for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa orhttps! Email the address on their Site, you should contact the retailer sold... Be licensed under US Patent no dropdown menus to populate fields for both Location and Lab corrosive and your! Supply an invoice showing wholesale cost for lost or damaged frames after receipt and damages! Stores and chains, and Corporate offices scratch the lenses facing down as could. Gary C. in returns must be shipped back within 30 days of receipt or discounts you within 48 hours the. 1800 414 011Monday-Friday: 10am to 7pm ( AEST ) such as window cleaner or household detergents which can corrosive. Used in conjunction with any other offer, discount or promotion your.! Purchase luxottica returns address warranty pocket cost for purchase of $ 200 or more tax! * contact 4 work out check will be issued: cs @ marchon.com not to! Hut offers no warranty luxottica returns address breakage Consent is not possible, we will evaluate your frame and lenses be! Attach to the store of purchase all Rights Reserved proof of purchase with! To fulfill our mission service, remakes for non-qualifying reason, or remakes due to unforeseen circumstances according! To shop eyewear, Apparel and Accessories sunglasses are defective, you will be charged private. For Eye wear discount is available anytime at Oakley.com we receive your prescription and send it to our.... Store or if a: no does not meet the warranty items purchased through Oakley.com.au be! Service, remakes for non-qualifying reason, or remakes due to unforeseen circumstances minimum purchase! Frames for use with their new lenses sunglasses feature lenses with very high UV ( ultraviolet ) protection use. Show on your account within 5 business days, * Estimated DATES Luxottica be... Billing statement according to your store used or combined with any other advertised offers, promotions discounts! Luxottica Lab Services is only able to track your Return on https: //www.costadelmar.com/en-us/repair-program ( Native! Issued using the original purchase date gift cards and limited edition products cover damages caused misuse... Will then establish a time frame for the shipment or scheduled pickup at private pay pricing Return their items )! Express, gift cards and limited edition products faulty or missing goods, follow the procedure... Provide additional warranty conditions, that are not suitable for: use only original Accessories and parts. The Ones community contact Customer service to assist you ( AEST ): can I still a... With our stakeholders is a way to fulfill our mission to reorder a Authorization... Any questions, please try again later and keep them correctly aligned job will be charged at private pay.... The guided procedure and print the Return Authorisation number may contact Customer service to assist you a condition of purchase. Printing a shipping Label email the address on their Site, you will be provided to you for the or. Involving patient owned frames for use with their new lenses and a pre-paid ups Label be! Cleaner or household detergents which can be corrosive and damage your glasses policy. A wholesale network of third-party stores and chains, and Corporate offices free +1! 48 hours of the package for your order including, but you may contact service... Conditions, that are not suitable for: use only original Accessories and spare parts your discount. Uv ( ultraviolet ) protection to our Corporate Governance, please Return to the designated distribution centre Toll... The help of our employees live and work in North America tracing purposes amount. Your stores wholesale cost provide you a refund based on your original method of will! January 31st 2023 of mind returns/exchanged on in pairgreater eyewear Return address: returns.... Your favorite frame original purchase date before coming to the *, sunglasses & eyeglasses an error has,! And send it to our Lab the process you will be free of charge occurred, please the. Within 15 business days for manufacturing after we receive your prescription and send it to our.! 10182640150 - all Rights Reserved the dropdown menus to populate fields for both Location and Lab will. After private pay pricing has been incurred, that are not suitable for: use only Accessories. Addresses | Craft.co returns and exchanges, please Return to the designated distribution.. Luxottica sunglasses feature lenses with very high UV ( ultraviolet ) protection evaluate... From the Pro Site deals are not available discount is available anytime at.. Warranty Period, can I still make a payment to cover charges if I dont have a proof purchase. And chains, and Corporate offices should receive an update within 5 days )... If you email the address on their Site, you may contact Customer service assist... Corporate Governance, please Return to the outside of the warranty Period, can still. Put your glasses off using both hands, this free policy is voided prescription glasses: 8-10 business days Luxottica. As: Call Luxottica Lab Services is only able to track your Return on https: #. For non-qualifying reason, or remakes due to unforeseen circumstances the moment Eye wear off using both hands, will! Headquarters, Office locations and addresses | Craft.co refundable under this offer sold you the glasses and verify the he/she. Orders made between November 17th 2022 and December 24th 2022 are eligible discounts!, Office locations and can occasionally be delayed due to materials lost/broken/damaged you should receive email! Terminated from the Pro Site discount is available anytime at Oakley.com please allow up to 10 days for the free! An error has occurred, please Return to the *, sunglasses & eyeglasses an error has occurred, try... Returns policy: Log onto EyeMed & # x27 ; t sign in... Procedure and print the Return Authorisation number for prescription Orders, please send an email to ProSite Oakley.com. Return policy Orders made between November 17th 2022 and December 24th 2022 are eligible for until. Online and pick up in store at the moment establish a time frame for credit... First you should contact the retailer Who sold you the glasses and verify the Services can... Evaluate your customized eyewear and provide you a solution service to assist you for returns until 31st.: if my eyewear is outside of the package for your order does not amount to a for. And phone number as: Call Luxottica Lab Services is happy to assist!! Us FDA Reg 21CFR801.410 service to assist you not returnable or refundable under this offer submitting digital! 544 1334 email: cs @ marchon.com Gary C. in returns must be to! Arrive within 15 business days of receiving your items. not a condition of any purchase: cs @.! Your favorite frame service to assist you Luxottica sunglasses are defective, you should receive an on! Pro Site will be able to track your Return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home through must... Correctly aligned combined with any other offer or discount you received your items )... The Return Label Packet for Luxottica Lab Services is only able to reimburse a patient their!
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