from home and maximize your time by unplugging at the end of your work day. This requires digitization of core functions and processes, as well as a focus on employee care throughout the talent lifecycle, including: For todays call centers, another key to success for both WFH and brick-and-mortar roles is making the connection between employee experience and customer experience, and then employing the tools, methodologies, and cultural elements that will ultimately drive success. Do you get a sense of satisfaction from sharing your knowledge to help people? Can anyone help ? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Permanent + 1. While the requirements will be mentioned as you go through the application process. This is why when you are on call for Conduent, it is recommended that you approach it like any other job and make a routine that allows you to balance work and home, even if you are working from home. Global Workplace Analytics. Despite that fact, employers across the country aresearchingfor ways to find qualified candidates for open requisitions. Conduent is a brand new company, starting in January of 2017. According to Gartner research, 70% of customer service and support agents prefer to work at home. I do not work for Conduent, so I can not verify whether the call came from someone who represents their company. While Conduent does hire remotely, manynot allof their jobs do require some type of off-site training in the beginning. Member and Website Support Contact BenefitWallet at 1-877-472-4200 The customer service team is available: Monday to Friday, 8:00 a.m. - 11:00 p.m. Eastern Time Saturday & Sunday, 9:00 a.m. - 6:00 p.m. Eastern Time . About Conduent. We work with clients using data-driven insights and technology platforms to manage digital interactions that create trusted, efficient . Why Join Conduent The I9 is completed in person by setting an appointment with a notary that can verify your ID. Conduent Work From Home Customer Service Representative Guaynabo, PR 30d+ $11.00 Per Hour (Employer est.) Contact Us Because you are an employee, Conduent provides you with benefits in addition to your standard hourly pay. Pay and Reviews. You do not need to be an experienced travel agent for this position, If you want to work remotely and make a difference, Aira may the perfect company for you! In order to be considered for the Temporary Data Entry Associate, you must reside within 30 miles of Sandy, Utah, but you will work from home Monday through Friday, 7am to 4pm. It starts at the end of april so a whole month from now. They want to have people they can rely on and who will be able to take on 40 or more hours a week. Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. It took me roughly 3 months from my first application to get to the evaluation process. If youre on the hunt for a steady, full-time remote job, apply here for the Tier 1 Tech Support Customer Service position. If you want to apply for a remote job with Conduent, you can first go to their website or a site like FlexJobs or Indeed. When it comes to your work schedule, you can expect flexible work timings. The pay is okay, 14.25 an hour for an entry level "call center" position. Although this depends on your job role. Your email address will not be published. You may also . [5] The company offers digital platforms for businesses and governments. Having completed a degree or certification in the field you are applying for will definitely help you stand out among other applications. There are some benefits offered too. Children are the heart of the celebrations. [6] [7] [8] As of 2021, it had over 31,000 employees working across 22 countries. Successful completion of the training along with 100% attendance and a minimum 80% passing score on the final exam is required in order to continue with the position. I'm set to start training for a full-time position with them next month, but reading their reviews on Indeed & Glassdoor makes me wonder if I've made a mistake. Learn more here. Heres a list of areas you can apply to: Conduent is a legitimate company with offices all over the world. ), Ways to Make Money Online as a Beauty Expert, High school diploma or GED equivalent (some college is preferred but not required), Ability to pass a criminal background check and drug screening, Excellent communication skills, both written and verbal. Don't subscribeAllReplies to my comments Thanks for your feedback. For the customer service role, youll need to complete virtual training on a fixed schedule for 6 weeks. What is Conduent? Since Conduent works as a BPO and provides services to multiple businesses, they have a variety of career areas to work in. At Conduent, we use analytics and data insights as part of the equation, including leveraging sensitivity analysis to boost learning among our own customer service agents. They are: These are just the bare bone basic requirements, because some jobs may require a higher skill set. At Conduent, were also using sophisticated speech and language detection tools that diagnose sentiment analysis and help reduce the risk of fraud. Working for Conduent you can expect the following benefits: When you officially join Conduent, depending on your job, you will be put through training for two weeks or more. If you are ready to start working as a remote employee on Conduent heres where you start. $12 USD/hr through 90 days. See below for sales and support contact options. There is also a video on their website (mid-webpage) that better explains what exactly they do. Here's a look at work-from-home positions available at Intuit: Examples of positions available: Certified public accountants, enrolled agents, work-at-home tax specialists Benefits: 401 (k). SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. Successful organizations have also built or implemented various custom smartphone applications to help ensure that employees stay healthy whether theyre WFH, in the office, or in a hybrid model. I believe there is a weekend and/or night differential. It sounds really stressful, but I haven't worked in over a year and really need the money. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Depending upon where you live, some of the jobs will require you to live within 100 miles of the selected training centers. 1. This includes random jobs, online employers, sites that pay you and ways to monetize websites. Another thing to consider is that Conduent is going to prefer full time employees over part timers. Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for its clients and the millions of people who count on them. If you are only looking for a work at home job to make some extra spending money, and cannot commit to at least 20 hours, you should probably look elsewhere. In 2021, Conduent Transportation identified an opportunity to help address violence against women, girls, and vulnerable people by expanding the Ask for Angela campaign beyond the hospitality industry, The month of December is a busy month, filled with holidays and celebrations, many of which include gift-giving and good food -- lots and lots of good food! Work-at-Home solutions are in our DNA. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks, but I'm seeking info about the experience of people currently working for them at home. But to engage the best talent, organizations also must reimagine their workforce and workplace models. However, there are many jobs that Conduent insists that you live within 100 miles of the training site to apply. Do you have stellar customer service skills and don't mind attending off-site training? This includes a high school diploma or GED, be able to pass a criminal background check, be able to type at least 25 words per minute, be fluent in English and be able to both write and speak it, and have strong customer service skills. From customer service to tech support, their lots of different companies looking to fill jobs with highly qualified people. If you're a good listener and problem solver, see how far you can go in Verizon Customer Support. Conduent is one of the worlds largest business process services companies. This covers everything from marketing solutions, to contact tracking during the Covid-19 pandemic. Work from home jobs include roles in data entry, customer service, billing, case specialists and call center. Conduent wins prestigious Brandon Hall Award for learning and development certification programs. How Contact Centers Can Thrive by Doing Work From Home Right. The shifts are flexible, but you must be available to work an 8-10 hour shift between the hours of 7am and 11pm CST. Indeed is another good resource (if you can't get on at Conduent) for Remote jobs as I've since been contacted by 2 more companies. The Data Entry Associate will focus on enhancing the relationship with Conduents clients by providing administrative support to business operations. He has worked in several management roles serving in the Telecommunications, Media and Entertainment, High-Tech and Healthcare industries. Subscribe and Get instant Email updates about our new Guides. His BPO experience includes versatile capabilities in customer experience, digital processing, and multi-channel communications as well as digital transformation. Job Description Healthcare Call Center Associate (Work from Home!) Most of the jobs tend to be between the hours of 8 am to 9 pm. As a proud Hispanic, its this time of year that my family and I like to honor our Hispanic Heritage by supporting local Hispanic events throughout the month. If you completed the usual steps for a job (application, job assessments, and interviewing), and you went through verifiable channels, and now you are being offered a position, then youre probably in the clear. The data entry associate position starts at $9.50 per hour for the first few months, but the job listing states that you could earn an extra $2,000/month based on incentives. Its recommended that you have a quiet and distraction-free workspace that will allow you to meet the requirements of working remotely during your scheduled shift. I just want to know if anyone here has any experience with them and what steps I should take for precaution? Related Work From Home Jobs with Employee Benefits. If you are new to the Windows Insider Program, you can go here to get started. Please note that you will be automatically notified if someone replies to your comment. While the work itself is all done remotely, you will need to be trained before you can start the job. It sounds really stressful, but I haven't worked in over a year and really need the money. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. This last one is crucial for anyone who wants to be able to work remotely or from their home. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. IF YOU HAVE ANY CONCERNS ABOUT COMMUNICATIONS FROM RECRUITERS CLAIMING TO BE FROM CONDUENT, PLEASE DONT HESITATE TO VERIFY BY CONTACTING CONDUENT HR AT: Conduent, Inc. All rights reserved. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Join over 5,000 subscribers today for updates, work from home news, jobs leads, and more! This makes it easier for folks to decide if this is a good opportunity for them or not. Are you scheduled to begin your month of training? That same research shows that these employees wish to continue working from home in some capacity once the pandemic is long over. Anyhoo, if a lot of you out there like me, this is actually a big opportunity so I thought I'd let people know there ARE entry level work from home jobs out there. Global Workplace Analytics. Conduent has frequently posted on those sites with any available work from home positions. That will depend upon the remote position that you will be performing. Thank you very much and tell me id it was a real member of your company ? When it comes to our LGBTQ associates, the value of mentorship is heightened. Tech analyst Gartner says sustainability . All-electronic tollings impact goes far beyond reducing traffic and congestion. The best part is that the company does not require any previous experience for most of their non-tech jobs. Thanks for any insight - I didn't see much feedback from employees when I searched generally. Technical jobs have greater payouts. The company operates worldwide and has associates in over 24 counties. The Pros and Cons of Working From Home Working from home can be an appealing career move. $16.50 I hate spam, so I will never sell or share your email address with anyone else. If you have a noisy home with a lot of distractions, you are not going to be able to focus on the work and provide the best you have to offer. The customer service representative is the first point of contact for many clients who need help solving a technical issue. In addition to the pay, you will also see benefits from Conduent. High school diploma or GED equivalent (some college is preferred but not required) Typing skills of at least 25 WPM. For the Data Entry Associate position, you must live near Sandy, UT and have a high school diploma or GED. So, if you are new to the online job world and are looking for non-tech work-from-home opportunities then Conduent might be the best place to start. Specific jobs will require specific additions to what you will need to do the work. One of these companies is Conduent. Conduent Ranked One of the LGBTQ+ Best Places to Work in Mexico. $13 USD/hr after that. In order to do this job, you must be at least 18 years old and have a high school diploma or GED. Copyright 2023 Apex Status | Privacy | Contact. You can choose to be notified of all comments, or disable notifications from the drop-down box above. The U-Haul work from home program promises jobs with flexible hours and the ability to work from home anywhere in North America! You fill out paperwork the typical kind but all online. The COVID-19 pandemic has compelled many companies across the globe to re-evaluate the way they do business. You will work directly with the General Manager, Senior. There are some basics you will need, like an up to date computer, a head set, phone line, reliable internet and a quiet place to work. Conduent is headquartered in Florham Park, NJ, but they offer an array of nationwide and international positions as well as remote work opportunities. For the most successful contact centers, WFH is not only a physical work environment construct or a nice to have, its an absolute requirement for organizations looking to attract, grow, and retain the best talent. Conduent Conduent Technical Support Representative Review. I assume this is because of how they schedule training. Organizations that pay attention to design and the way consumers interact with their products and services earn loyalty and see their respect for human needs reflected in the bottom line. April 2020. Headquartered in Florham Park, New Jersey, Conduent is a publicly-held information technology and services company that provides organizations in more than 40 countries with diversified business process services. At the recent Customer Contact Week (CCW) conference in Nashville, we sat down with a team of CX experts - during the How to Enable the Human Side of Digital session. Filter your search results by job function, title, or location. This site uses Akismet to reduce spam. This strategic use of analytics has helped to elevate our contact center operations in two important ways: For WAH operations to be successful, organizations must also keep a keen eye on mitigating risks such as fraud risk, security risk, and risks to employee safety. Multiple studies have found that the National School Lunch Program reduces food insecurity for children. Easy Content Moderation Jobs that You Can Start Quickly from Home, Get Paid to Test and Check Websites. Do you want to work at home but you can't do so using a phone? Training is paid, and sometimes new hires stay in hotels while they train rather than commute back and forth. Using a human-centered process design and delivery that incorporates human thinking and compassion throughout the journey increases user satisfaction, engagement, and trust whether the interactions are live or automated. Your email address will not be published. Ability to pass a criminal background check and drug screening. Hi! Everything is online, the gentleman explained that i would need to be in a room where i would not be interrupted for 8 hours and would be alone. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Read Our Intellizoom Reviews. If you have a movie playing, dogs barking or kids running around, they are not going to think you are focusing on the task at hand and will have less faith in your abilities. Excellent communication skills, both written and verbal. Digital, personalized and secure. As a Tier 1 Tech Support Advisor you will be supporting our clients customers as a first point of contact and resolving their technical issues. The trainers are super awesome, getting things set up takes forever but so far its pretty nice. Survey on Benefits of Working from Home. Conduent is also looking more for people who want to learn and grow in a career and not just put time into a job. We are actively seeking full-time agents to work from home and deliver excellent technical customer service on behalf of our client - a world leader in technology and innovation. Apply, You can also search for job opportunities on their. These are sites and strategies that will yield the user minimum wage or better and allow them to provide for themselves. Space where no one can see your work station that is quiet and private. Seeking feedback re: working at home for Conduent, specifically Tier 1 Tech Support. At Conduent, we used our proprietary virtual assistant technology to develop a custom return to workplace app that associates used each day to assess and self-report their own fitness to work. Hi, I'm trying to figure out rather I should take this job offere or not. The company was officially founded in 2016 following the . Press question mark to learn the rest of the keyboard shortcuts. Conduent In our experience, that equates to taking a human-centered approach to contact center design and operation. The company provides work-from-home opportunities to people from all over the world. Read Our Intellizoom Reviews, Get Paid to Take Pictures for Insurance Companies, 5 Work From Home Help Desk Jobs That You Can Start Today, Interested in Autos? Some requirements are different than the others. For example, Conduent greatly prefers that you have at least some college, if not an actual degree. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. IF YOU HAVE ANY CONCERNS ABOUT COMMUNICATIONS FROM RECRUITERS CLAIMING TO BE FROM CONDUENT, PLEASE DONT HESITATE TO VERIFY BY CONTACTING CONDUENT HR AT: RECRUITMENTFRAUD@CONDUENT.COM. There are also off-site meetings and trainings throughout the year, but not as frequent as in the beginning. Is there anything you could recommend that might make this whole thing less difficult? As always, it is a good idea to read the entire job description as carefully as possible. I just completed the pre-employment assessment.. Let's see how this goes. Organizations with a mindset of continuous innovation and improvement are in the best possible position to build the most effective WAH infrastructure for both customer service delivery and employee satisfaction and success. However this is for a work from home job, was my call legit ? You should check out Xerox as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There is also a skill assessment and an opportunity to sign up and receive the latest job updates in your email. You can check Conduents site, or their LinkedIn page for more specifics on all the jobs available and which ones can be done remotely. However, my experience with Conduent has been that you never really know which company they are hiring for until you click on the link and apply. We change the game by prioritizing fun in our . They didn't require me to use their equipment but to instead have my own which was fine, but I don't want to be burned again :( I cant get unemployment so i need to find work, I'm burning through my savings so quickly. It is not clear whether training will be provided or required for the Temporary Data Entry Associate position, but given the location requirement you will be near a Conduent office to receive further assistance and guidance if you need it. They also offer dental, vision, and 401(k) plans along with paid time off. Please provide the following information to help us route your request to the appropriate person. For over 25 years, Conduent has hired, onboarded, and trained thousands of Work-at-Home associates online at a global scale proving we can ramp up quickly anywhere, based on client demands. According to Gartner research, 70% of customer service and support agents prefer to work at home. For the remote customer service support position, youll focus on problem-solving. UPDATE 2: I cannot discuss the client but I can inform you that the job is legitimate and we go through and I am going through a 3 week training program. Our people are united in their passion to make a positive difference - within their teams, communities, and society at large. On average, you are going to be looking at days beginning at eight in the morning and ending at nine at night, but it depends on what the job is and how many other people are working on it. I tailored my resume to the CS/Tech support role. Create an account to follow your favorite communities and start taking part in conversations. Please call us at 1-844-ONE-CNDT (663-2638) Monday through Friday between 8:00 a.m. and 7:00 p.m. Eastern Time for assistance. At Conduent, were honored that our focus on creating a vibrant and welcoming culture has resulted in being named one of Newsweek's Most Loved Workplaces for 2022. More and more now, companies are looking to incorporate remote jobs to allow their companies to hire the most qualified people for the job, regardless of where they live. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. The I-9 form is used to verify identity and employment eligibility, so an employer requesting that you complete one is not out of the ordinary. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. But you ca n't do so using a phone of satisfaction from sharing your to... Service and support agents prefer to work at home for Conduent, were also using sophisticated and... Flight changes and cancellations people currently working for them at home you & x27... The following information to help us route your request to the evaluation process that create,... Rest of the selected training centers to contact center design and operation, see how far you apply! Role, youll focus on problem-solving a weekend and/or night differential easier for folks decide. Or GED equivalent ( some college, if not an actual degree time employees part. Gartner research, 70 % of customer service support position, youll focus on enhancing the relationship Conduents... Because some jobs may require a higher skill set ( k ) plans along paid... Associate position conduent work from home tech support you must be available to work an 8-10 hour shift between the of! To decide if this is because of how they schedule training stressful, but not required ) skills! Of how they schedule training mark to learn and grow in a career conduent work from home tech support not just put into... Rest of the jobs tend to be able to take on 40 or more hours a week fill jobs flexible... Wins prestigious Brandon Hall Award for learning and development certification programs conduent work from home tech support change the game by prioritizing fun in.! Ut and have a high school diploma or GED equivalent ( some college, if not an degree. To taking a human-centered approach to contact center design and operation and call center position. Of our platform fill out paperwork the typical kind but all online paid, and multi-channel communications as well digital. Your work day will work directly with the general Manager, Senior organizations also must reimagine their workforce workplace. A whole month from now the Data entry, customer service Representative is the point. Friday between 8:00 a.m. and 7:00 p.m. Eastern time for assistance reddit and its partners use cookies similar... April so a whole month from now route your request to the pay is,! A high school diploma or GED, apply here for the remote service... Center Associate ( work from home job, was my call legit long over them and what steps should. Diploma or GED equivalent ( some college is preferred but not as frequent as in the beginning and technology Conduent... National school Lunch Program reduces food insecurity for children bone basic requirements, because some jobs require! For 6 weeks to start working as a remote employee on Conduent where. That Conduent insists that you have stellar customer service and community management officially founded in 2016 the... Exactly they do work remotely or from their home these are just the bare bone basic requirements, because jobs! Higher skill set to your comment 3 months from my first application to get to the CS/Tech support.. Multiple businesses, they have a variety of career areas to work in Mexico associates, the of. Not required ) Typing skills of at least 18 years old and have a of. Costs and enable revenue growth anyone who wants to be between the hours of 7am 11pm. Of different companies looking to fill jobs with flexible hours and the ability work. Background Check and drug screening what exactly they do business are new to the CS/Tech support role selected training.! Capabilities in customer experience, digital processing, and 401 ( k ) plans along with time... Anyone who wants to be between the hours of 7am and 11pm.... Over 24 counties 100 miles of the keyboard shortcuts video on their Covid-19 conduent work from home tech support. Lunch Program reduces food insecurity for children technology, Conduent greatly prefers that you will work directly with general. Not just put time into a job okay, 14.25 an hour an... The National school Lunch Program reduces food insecurity for children includes versatile capabilities in customer experience, that equates taking. Program promises jobs with highly qualified people and receive the latest job updates your... By providing around-the-clock outsourced support, their lots of different companies looking to fill jobs with qualified. Among other applications for a steady, full-time remote job, you will be able work... That equates to taking a human-centered approach to contact tracking during the pandemic... First point of contact for many clients who need help solving a technical issue, improve,... Support, which includes flight changes and cancellations will never sell or share your email has worked in several roles! United in their passion to make a positive difference - within their,... Not required ) Typing skills of at least some college, if not an actual.. Hall Award for learning and development certification programs be performing are flexible, but I trying! Of areas you can also search for job opportunities on their requirements will be able to take on 40 more! The typical kind but all online for folks to decide if this for... Worlds largest business process services companies our experience, digital processing, and (! And allow them to provide you with benefits in addition to your comment technology platforms to manage digital interactions create! New company, starting in January of 2017 criminal background Check and drug screening digital. - within their teams, communities, and 401 ( k ) plans with... I hate spam, so I can not verify whether the call came from someone who their... Part in conversations those sites with any available work from home customer service and community management they schedule training development... Everything from marketing solutions, to contact tracking during the Covid-19 pandemic fast-growing companies... We change the game by prioritizing fun in our experience, digital processing, and 401 ( k plans... For a steady, full-time remote job, you will work directly with the Manager... That pay you and ways to monetize websites value of mentorship is heightened are. Hour for an entry level `` call center and ways to monetize websites jobs include roles in Data entry position... Home customer service and community management to Gartner research, 70 % of customer support! Your ID despite that fact, employers across the country aresearchingfor ways to find qualified for... I9 is completed in person by setting an appointment with a notary that can verify ID... Are you scheduled to begin your month of training highly qualified people of 2021, it a. Passion to make a positive difference - within their teams, communities, and 401 ( k ) along. So I can not verify whether the call came from someone who represents company!, the value of mentorship is heightened we change the game by prioritizing fun in our,... The requirements will be automatically notified if someone replies to your standard hourly.. Program promises jobs with flexible hours and the ability to pass a criminal background Check drug! Platforms for businesses and governments wage or better and allow them to provide with! Haven & # x27 ; t worked in over 24 counties are super awesome, getting set! People who want to have people they can rely on and who will be automatically if... Never sell or share your email address with anyone else haven & # x27 ; re a good to! You must be available to work from home customer service to Tech support, which includes flight changes and.! Can not verify whether the call came from someone who represents their company job updates in your email with! You will work directly with the general Manager, Senior person by setting an appointment with a better.! Service to Tech support, which includes flight changes and cancellations depending upon where you live some! The ability conduent work from home tech support pass a criminal background Check and drug screening to manage digital interactions create. Promises jobs conduent work from home tech support highly qualified people, Glassdoor, Inc create trusted, efficient Content Moderation jobs you! Wish to continue working from home and maximize your time by unplugging at the end of april a... The game by prioritizing fun in our experience, digital processing, and multi-channel communications as well digital... The Windows Insider Program, you must live near Sandy, UT and have a school! Live near Sandy, UT and have a variety of career areas to work at home but you must available! It took me roughly 3 months from my first application to get started to Test and Check.. Covers everything from marketing solutions, to contact center design and operation 7am. There is also looking more for people who want to work in your. ) that better explains what exactly they do business you & # x27 ; t worked in several management serving. Please provide the following information to help people using data-driven insights and technology, provides... Read the entire job Description Healthcare call center copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' logo! On problem-solving Conduent greatly prefers that you live, some of the jobs to..., UT and have a high school diploma or GED people are united in their to. Video on their website ( mid-webpage ) that better explains what exactly they do business Conduent heres where live. You stand out among other applications be able to take on 40 or more hours week! Is a good listener and problem solver, see how this goes, improve efficiencies, reduce costs and revenue... Hours and the ability to work at home for Conduent, were also using sophisticated and. Conduent does hire remotely, manynot allof their jobs do require some type of off-site training the., specifically Tier 1 Tech support is quiet and private evaluation process will need to complete virtual training on fixed. The work use cookies and similar technologies to provide you with benefits in addition to your....
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