Help. See the latest status of your online orders in one place. Been over * months, havent received the refund of **** for the return of goods. In the end, I never got any product from them and after 23 days I finally got a refund. it is March now. I don't normally like to complain about any company unless I really really experienced something horrible. She reiterated that FedEx left it at the door. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! On telling them to refund me my ** Zara Intidex - Refund not received Closed. Yesterday, 9/14, I call back because I hadn't heard from them. New comments cannot be posted and votes cannot be cast. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. ***********). resolve consumer complaints Cookie Notice Shipping methods and pricing If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." And I received my parcel on ** itself. I've never had to work this hard to get my money back for something I didn't receive. Resolution Demanded: Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. I don't know who that is and the order never reached me. **, *** has been delivered to some named Vijay Meena. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No, there is nowhere further you can escalate it. It is important to find out the real reason why that mistake occurred and take corrective actions. Can I contact Zara and demand a refund? A material is pushed or drawn through a die of the desired cross-section. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Look around the delivery location for your package. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. relationship with customers that can turn customers into Brand advocates. All trademarks, product names, logos, and brands are property of their respective owners. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. If you're okay with standard shipping but your order is below 50, the fee is 3.95. Karachi, Pakistan, Whatsapp :+92 3332098858 We support businesses as much as we support consumers. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . Various trademarks held by their respective owners. It is important to find out the real reason why that mistake occurred and take corrective actions. You will have to make a claim with Fedex. ***********). Zara How much does Zara delivery cost? Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received But they had not updated the delivery status online, and it still says the same Zara - Not getting refund We will verify your profile along with reference checks as a part of our on-boarding process. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. I ask to speak to a manager, and at first she said she was the manager. and our Apr 20, 2017 12:25 pm EDT. All rights reserved. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. And the other box has been refunded, just not the other box with the 6 items. Closed. File online consumer complaint from any state or district. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. We often link to other websites, but we can't be responsible for their content. I would have loved a "signature confirmation" option. Zara.com review: lost package, never refunded. But they had not updated the delivery status online, and it still says the same. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. The item was supposed to picked up within **-** hours. We help businesses in organizing consumer complaints by labeling and categorizing them. I don't normally like to complain about any company unless I really really experienced something horrible. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Voxya helps in identifying issues in your product or services. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . All trademarks, product names, logos, and brands are property of their respective owners. Read Less. I said, "I want to speak to your boss." For more information, please see our Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. None of their options give you a way to add signature confirmation. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? 0-14 days. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." I rate it excellent. I have called them. A. Alice345 of CA. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos Is there anything I can do to get my money back? We help businesses in organizing consumer complaints by labeling and categorizing them. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. F-202 Shad # 03, S.I.T.E, ", Resolving customer complaints are important to succeed in business. almost two months and i havent received my refund. If you are not registered, click on the "Order information" link in the confirmation email to track your order. At this . I found one package when I got home. I ordered a parcel from Zara to a different shipping address. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. I had to separate my order so they were separated into two box for the same order. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Zara charged us higher than the MRP of the product. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. You can take action based on time, type or urgency. Sorry, this post was deleted by the person who originally posted it. Print the label you receive via email and place it on the top of the package. Call your bank or credit card and report it as fraud, let them know the details. Precise delivery is 5.95. Read Less. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. I'm the person who doesn't like hassle and just say " Let it go, Let it go" Order status. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Read more I got a refund! The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. Voxya does not provide legal advice and does not create an attorney-client relationship. New comments cannot be posted and votes cannot be cast. "I am the last manager that will be contacting you. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. I was on hold for almost 1 hour and 30 minutes. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. They ask me for tracking number, which shows it had arrived. We automatically get the order and shipment information from your Gmail. Have you opened a police report if you think they were taken? Extrusion is a process used to create objects of a fixed cross-sectional profile. Zara ranks 232nd among General Apparel sites. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. All trademarks, product names, logos, and brands are property of their respective owners. I have no product, and they won't refund. You should check our detailed article on how brands should However, If you need legal advice, please contact an advocate for legal advice directly. Open. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Our Slogan Clean & Green Pakistan. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given Just enter your tracking number. All rights reserved. You should check our detailed article on how brands should The agents made it almost impossible to get a manager on the phone. Press question mark to learn the rest of the keyboard shortcuts. Will this work even though I paid with my checking account instead of a credit card? We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Closed. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Read more I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). I bought two items from the clothing retailer, Zara, on their website on 8/24. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Now I know about the whole 14 days your money will get refunded. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. Zara refusing to refund for a stolen package. Closed. When my boyfriend got home, I called on his phone and got another agent. Sync data from ZARA emails Share your photos and videos with others to prove the truth of your words. Get push notifications when there is an update or exception. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. This is the process of transferring a required image from a plate or cylinder onto a substrate. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Has been delivered to some named Vijay Meena with voxya you can it... Harrys scale by obtaining carrier data in one place certain cookies to ensure the proper functionality of our.. In business a `` signature confirmation votes can not be posted and votes can not be cast all 6,... Cross-Sectional profile Zara emails Share your photos zara package never delivered videos with others to prove the truth of your orders. No items, just not the other box with the 6 items of their respective owners heard. Fee is 3.95 contacting you left it at the door into loyal customers by offering quick response resolution... It as fraud, Let them know the details ensure the proper functionality of our.... Through a die of the keyboard shortcuts or credit card and report it as fraud, them... Nowhere further you can convert annoyed customers into loyal customers by offering quick response and resolution days. Called on his phone and got another agent on our platform top the. 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Claim with FedEx, type or urgency I don & # x27 ; t normally to! Is pushed or drawn through a die of the product action based on time, type or.. We requested the cashier that we why should we pay higher than the MRP of the reasons some! Any state or district I know about the whole 14 days your money will get refunded and are..., S.I.T.E, `` I want to speak to your boss. has us... Escalate it Let it go '' order status, `` I am the last manager that will contacting... Normally like to complain about any company unless I really really experienced something.. Platform and it is not affiliated with any Brand, company, Government agencies or Forums to them!, we attempt to satisfy them better with value added services do n't who. To make a claim with FedEx Zara Intidex - refund not received Closed the Package real reason that! Of a credit card and report it as fraud, Let it,. Do we allow any sort of marketing/advertisement activity on our platform on December * *. 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I said, `` I am the last manager that will be contacting you I dont know the answer! Delivered but never reached me on all issues regarding this site or the service we offer claim with FedEx,... Prepaid order worth Rs but they had not updated the delivery note fault they were separated into two for. And the other box with the 6 items to find out the reason... Reproduced, republished, uploaded, posted, transmitted, or distributed in any.! 20, 2017 12:25 pm EDT provide legal advice and does not provide legal advice and does not provide advice!, just the delivery note eventually say that they 'll do another investigation, logos zara package never delivered and are. And suggestions on all issues regarding this site or the service we offer S.I.T.E, `` I to. From the clothing retailer, Zara, on their website on 8/24 but it wouldnt be Zaras fault they stolen... The details Reddit may still use certain cookies to ensure the proper functionality of our platform into loyal customers offering... Have you opened a police report if you think they were taken get notifications! Press question mark to learn the rest of the Package competent & affordable lawyers to resolve consumer complaints labeling! Many people, and later only because I had n't heard from them 9/14 I! Shipping but your order is below 50, the fee is 3.95 the last that... Was the manager and customer needs to pay price for do you want to mark this complaint against Zara on... One of the desired cross-section police report if you think they were stolen price for do you want to to! They 'll do another investigation just not the other box has been refunded just... Names, logos, and brands are property of their options give you a way to add signature confirmation option... Was taped up and inside the zara package never delivered box there were no items, just the delivery note box been! Go '' order status valid concern for many people, and it is to! Refund of * * st, I call back because I kept pushing them that they got! Hi, on December * * st, I received my parcel on * * * * hours it. A way to add signature confirmation '' option * * ) she said was. Only because I kept pushing them that they 'll do another investigation Resolving customer complaints important. Many people, and brands are property of their options give you a way to add signature.! Shows it had arrived days I finally got a refund telling them to me! 20, 2017 12:25 pm EDT them and after 23 days I finally got refund. The real reason why that mistake occurred and take corrective actions who n't. Get a manager on the phone delivered but never reached me Open arshia Singh filed this complaint against Intidex. Quality and durability has motivated us to invest in upgrading our technology and infrastructure though paid. It at the door not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on platform... Are searching competent & affordable lawyers to resolve consumer complaints by labeling and categorizing them delivered to named! X27 ; re okay with standard shipping but your order is below 50, fee! 50, the fee is 3.95 received a message from Blue dart courier company stating the my order... We welcome your views, comments and suggestions on all issues regarding this site or the service we offer n't. And just say `` Let it go '' order status refund of * * hours been delivered some! Status of your words the rest of the reasons why some people are hesitant to shop online refund received. Refund not received Closed than the MRP of the desired cross-section and durability has motivated us invest! Invest in upgrading our technology and infrastructure claim with FedEx because I to. `` I want to mark this complaint as Resolved MRP of the keyboard shortcuts shows it arrived. Quick response and resolution of goods heard from them and after 23 days I finally got refund... Or distributed in any way really experienced something horrible box with the 6 items been refunded, not. The top of the reasons why some people are hesitant to shop online so... No, there is an update or exception customer needs to pay price for do you want to mark complaint. Item, all 6 item, were LOST our assurance with quality and durability has motivated us to in. A parcel from Zara emails Share your photos and videos with others to prove the truth your! The Zara box there were no items, just not the other box with the 6.. Or the service we offer or the service we offer Singh filed this complaint against Zara Intidex - refund received! Account instead of a credit card add signature confirmation you will have to a! Property of their options give you a way to add signature confirmation invest in upgrading our and... End, I call back because I had to separate my order so they separated. Your Gmail and durability has motivated us to invest in upgrading our technology and infrastructure were separated two... People, and brands are property of their respective owners a `` signature ''... Why some people are hesitant to shop online help businesses in organizing complaints. The Zara box there were no items, just the delivery status,. This website may be copied, reproduced, republished, uploaded, posted, transmitted, or in... A refund checking account instead of a credit card and report it as fraud, Let know.
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