Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. Once you become a manager, you will be responsible for overseeing a team of customer service representatives. What Does a Forensic Psychiatric Nurse Do? Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. In a nutshell, customer service representatives answer questions or requests from customers or the public. Sound problem-solving skills to find the root cause of customer issues. Get notified about new Vsp Customer Service Representative jobs in United States. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. Odwiedzasz Freshdesk.com z Polski? You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customers needs and demonstrating flexibility and responsiveness through problem resolution. Apply for Customer Support 1 at Vsp Global Careers today! Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. SupportNinja is a new kind of BPO. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. You may also be offered incentive compensation, and benefits. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. Also, they must have a strong understanding of their companys products and services to address customer questions. Provides customer support and stellar service to meet the needs of our Molina members and providers. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. Odessa - Ector County - TX Texas - USA , 79767. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. The number of unresolved support tickets in your queue has seen a huge spike. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . Fun, driven, supportive, team culture; We believe in success as a team! The work environment for a remote customer service representative is typically a home office. Compensation range for the role is listed below. Si vous continuez voir ce May handle and resolve general complaints. Here's a look at all the key responsibilities of a service rep. 1. You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. Proficiency in using Microsoft Excel and Word is an added advantage. VSP Global Easy 1-Click Apply. Join a team that makes Great Things Happen!. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns. 3400 Morse Crossing. Kins mission is to reimagine home insurance, Interacting with current policyholders to resolve issues, answer questions, and beyond, Contacting customers banking institution to obtain additional details, Creating/updating policies for customers to review, Submitting payments in addition to issuing refunds, Holds an active Personal Lines Insurance license, Superior people skills and a strong empathetic nature, Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone, Superb attention to detail (it seems obvious, but this one is important! Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. This elevates the role of customer service professionals across various industries, including e-commerce, healthcare, travel, banking, and insurance companies, as the onus of crafting effortless customer service experiences lies with service reps. Now that you have a fair understanding of what a customer service rep does, lets dive deeper into their responsibilities and objectives. Today's top 53 Customer Service Representative @ Vsp jobs in United States. You should be passionate about helping customers and love working in a start-up environment. Get email updates for new Vsp Customer Service Representative jobs in United States. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. Heres a look at all the key responsibilities of a service rep. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Informs providers and members on Magellans appeal process. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolios screening business, Prioritize cases as necessary; effectively manage a full caseload and queue, Meet all timelines and compliance requirements, Develop and build relationships with partners and internal teams to ensure smooth dispute processes, Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base, Ensure the confidentiality and privacy of personally identifiable information, Assist in the development of policies and procedures, Gain detailed knowledge of AppFolios screening product and a basic understanding of the broader product, Exemplify and represent AppFolios values and initiatives, Lean into challenges; act as a positive and constructive influencer and team member, Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner, Ability to work in a highly regulated environment and maintain compliance, Excellent written and verbal communication skills; a meticulous eye for detail and proofreading, Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude, Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals, Ability to follow through on tasks until completed, 1+ years related professional experience (e.g., consumer-facing experience), 1+ years of SalesForce-related experience, 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum), Ability to complete the FCRA Basic Certificate Program, The base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00. What is their role in the growth and functioning of your business? Terms & Conditions Privacy Policy Cookie Policy Do Not Sell Customer service representatives are often a clients primary point of contact with a company. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. Suggest necessary corrections, changes, or solutions. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. Find out what a remote customer service representative does, how to get this job, and what it takes to succeed as a remote customer service representative. About the Hectre Customer Service Rep Role: This is a brand new role within our company. Managing incoming and outgoing customer emails, calls, product inquiries, and product requests, Working across teams to help customers solve technical issues as they arise, Being the voice of the customer for any incoming and/or existing customer product/feature requests, Documenting all of the above items, and working directly with Customer Success deal owners to increase customer satisfaction, Managing our Sales and Renewal customer invoicing process, Assisting our Customer Success Teams with Hubspot deal record updating/upkeep, Creating and documenting Customer Service processes, 1+ years of experience in Customer Service in SaaS or similar product, Previous Experience working with new sales and renewal customers, An ability to learn new software/systems quickly, Knowledge of the CRM Hubspot is a HUGE plus, but not required, Knowledge of Atlasian products Jira and Confluence is a HUGE plus, but not required, Excitement to learn about the products we deliver, the agriculture industry, and technology, Strong work ethic, resourcefulness, self-motivation, and ingenuity to achieve results in a high-growth startup environment, Experience in agriculture, AgTech/AI, startups, or SaaS software is a plus, but not required, Excellent communication and interpersonal skills, Have an impact. You may choose to consent to our use of in a courteous and timely manner as outlined in the departments established service levels. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. Genomelink will become the default data storage and app store in the future. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. All of the above tasks can be made easier if your company is using a dedicatedcustomer support software. Modify this customer service job description with the key duties and responsibilities for your CSR role. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Freshdesk makes it easy to forward tickets to third parties and external teams with a single click. View Job description, benefits and responsibilities. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Bi-lingual Customer Service Representative job in Melville, NY. Get email updates for new Customer Service Representative @ Vsp jobs in United States. As aLicensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. Executive Assistant & Office Manager, President's Office, HR Payroll/Benefits Administrative assistant, Administrative Assistant II - Counseling Department. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! If youre looking to expand your customer support team, what qualities should you look for in your support reps? In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. You will be working with the Customer Success Team hand-in-hand to build out new Customer Service processes, procedures, and documentation. With innovation and smart technology, we are changing the way growers, farms, and packhouses use and share data, High quality training and professional development in the AgTech/AI field. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. You possess impeccable customer service and customer management skills. What Is A Customer Service Representative? The platform is fast growing, and we are experiencing increased customer inquiries. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We have competitive benefits along with a clear career path to allow growth within 6-8 months. Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. Ensuring the CH operations are running smoothly and according to KPIs. Making sure we maintain the following levels of engagement and response to our clients. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. We only hire the best and make them even better. The world has changed. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. Aydanos a proteger Glassdoor verificando que eres una persona real. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Ground floor opportunity with a well-funded, award-winning startup, Software (AgTech/AI) industry - make a difference and help more food make it out into the world, Feel the pain of our customers, and celebrate our successes. 2023 TopResume, All Rights Reserved. Theyre patient, empathetic, and passionatelycommunicative. Cardinal Health is an Equal Opportunity/Affirmative Action employer. Kemper Life has a talented operations team that believes in this strategic intent. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. Customer feedback is priceless, and these CSRs can gather that for you. We are constantly looking to improve our services and create innovative solutions to provide our clients with the best results. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Select an existing account or create a new account. View Job description, benefits and responsibilities. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. 9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Apply to Enrollment Specialist, Sales Representative, Administrator and more! By joining our team as a Customer Service Representative, youll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues. Kin is more than just our name its how we treat each other. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Or requests from customers or the public example, if a customer frustrated. Can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in process... 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