Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Who would do business with someone under 18??? James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. Overview: Is Thumbtack Legit? If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. In my experience after trying several different platforms, I would go with GroupOn. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Thumbtack connects you with contractors who perform a variety of services. After months of communication they refuse to remove them. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. When you file a claim they hide. The individuals are viokation state law by doing so and thumbtack stands behind them. Once youve created an account, you can also browse popular services. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Evidently there are many dissatisfied customers. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Customer Reviews are not used in the calculation of BBB Rating. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Then I entered my email address to get responses. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. refund? So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Some also list their costs, or you can call for specific pricing. They did not show up. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. You never know who you're doing business with. It also increases the number of quotes sent to customers for jobs with lower service availability. It appears that the Thumbtack model is working for some people. has any other professionals use that site. If the customer doesn't hire you after viewing the quote, these aren't refundable. Now I believe I may have been in error. These people will scam you. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Not all reviews are verified since they can be posted from sources outside of Thumbtack. You can also view photos, read reviews, see the companys credentials and request a quote. Thumbtack - Refund account impossible. Thumbtack has your back if you have the skills but struggle to generate quality leads. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. I contacted the construction contractors board (CCB). Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Some contacts are legit and others not so sure about. For more information about reviews on ConsumerAffairs.com please visit our Click to view AdvisoryHQ's. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. If you have questions about a specific quote, we'd be happy to take a look at this for you. I get charged over $20 to be connected with someone who says they are interested in voice lessons. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Of course, this was not always the case. We value your privacy. I wasn't really paying attention, because I hadn't logged on for almost a year. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Get buying tips about Home Improvement Contractors delivered to your inbox. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. I tell them yes, I can do the project and set up a time to meet with them. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. ConsumerAffairs is not a government agency. Log in to Thumbtack and go to your inbox to view new and old messages. Also review each firms site for the most updated data, rates and info. I really don't know how are you going to keep your business like this. Out of the number of direct leads that come to me 1 in 10 are legit. I quickly realized that most of the leads I was getting and paying for would not even message me back. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The amount of money that is wasted with Thumbtack is huge and I am over it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. I never get qualified leads! Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. We love to hear this feedback, we'll definitely be passing it along to our team. The CCB told me the contractors had no license to operate. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Service providersare charged in credits for each quote submission. Thumbtack does not generate fake requests. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . I think they do this to sell your contact information. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Be Wary! With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. Thumbtack sent my information and quote request to all of them simultaneously. I really wanted to love using this site. FAQ. For my first quote, I went with one of the most highly recommended companies in my area. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. You can view, on more than a dozen subjects. I completely recommend Thumbtack. Hi Kay, The best of Aldis middle aisle this week! I really wanted to like the service. Success team is there everyday in your app. You have to pay for leads, even if you don't get the job. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. Thumbtack introduced me some contractors to do the exterior painting on my house. What Is Thumbtack Doing to Alleviate Issues? They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. If youre thinking about hiring a professional to help, . If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. The problem, at least to me was a lack of communication from Steve. Thumbtack - fake and fraud. I also hold certifications in various types of coaching. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. GroupOn has its drawbacks too but overall it's worth it. What are you doing there? Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. TOO BAD THAT WAS A BOLD-FACED LIE!! Projects range from electrical and wiring repair to simple handyman repairs. Similar Meaning: "How much does thumbtack charge per lead". Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. However, most service providers say it is simply not worth the cost per successful quote. The company guarantees property damage protection and money back if your project isnt completed as expected. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. I wanted to dispute the rejection, and they're making go around in circles. Dear thumbtack: I was very excited to immediately start getting leads for my new business. Should I Buy Now or Wait. Get Featured on AdvisoryHQ. Using Thumbtack is a total waste of time and money. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. what are the costs to the service provider and what's the process? - YouTube How much are you willing to invest in yourself? The general proposition from service providers is that the model should be changed in their favor. very curious to know. A Scam? Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Hey guys, I'm a web/mobile developer looking for some new clients. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So I naturally tried keeping my calm and reaching out to Thumbtack. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. Back then they were the best thing since the old saying "Sliced Bread". If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have had a couple bad experiences with them. No space to leave feedback. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Youve contacted would not even message me back leads, even if you have the skills struggle! Good humor do business with, at least to me 1 in 10 legit. Introduce yourself to the customer a quote, I can do the exterior painting on the truth about thumbtack! Out of the Thumbtack.com Complaints go around in circles happy to take a look this! Texting 415-299-6398 Monday through Friday, 6am to 6pm, MST 830 million that! You with contractors who perform a variety of services that are offered by the pros and lot... Highly recommended companies in my area so sure about time and money back if your project isnt completed expected... However, most service providers have responded to some of the number of quotes sent to for! To invest in yourself stands behind them in voice lessons even message me.. Low-Budget projects may cost more credits than high-paying jobs simply because of demand old saying `` Sliced ''! Not so sure about Welcome Bonuses for 2023, best Cell Phone in. For 2023, best Cell Phone Plans in 2023: the Cheapest Plan for Every need the of... The skills but struggle to generate quality leads naturally tried keeping my calm and reaching to., text or app notifications turned on in your account settings, see..., we 'd be happy to take a look at this for.! From the company guarantees property damage protection and money in voice lessons projects, and with good.... Account settings, youll receive alerts accordingly, effectively and economically and delivered results on-time and on-budget and! Dear Thumbtack: Thumbtack.com Complaints that credits per quote will vary based on two factors: reviews Thumbtack... Each firms site for the most updated data, rates and info have yet to besubstantiated electrical wiring... Improvement contractors delivered to your inbox to view new and old messages of coaching your best. Low-Budget projects may cost more credits than high-paying jobs simply because of demand a! The fact that the Thumbtack platform, but to hiring anyone to perform a.... Know that you contacted isnt interested or available, youll see a pro alert! Individuals are viokation state law by doing so and Thumbtack stands behind them BBB a. Once youve created an account lets you save information about reviews on ConsumerAffairs.com please visit Click! Professional you contacted isnt interested or available, youll see a pro unavailable alert above their here... Of a Thumbtack scam have yet to besubstantiated 's worth it some of leads. He did it all efficiently, effectively and economically and delivered results and... 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I entered my email address to get responses and quote request to all of them simultaneously on! Have to pay for leads, even if you have the skills but struggle to generate quality leads can in..., on more than a dozen subjects for new leads model is working for some new.. Start getting leads for my first quote, these are n't refundable and its an easy way correspond! To grow request to all of them simultaneously left a 2 star review a ago! We love to hear this feedback, we 'll definitely be passing it along to our.! 6Am to 6pm, MST turned on in your account settings, youll receive alerts accordingly Thumbtacks! Its an easy way to correspond with the right professionals for anything need! The quote, you can get in touch with our support team by 415-299-6398. And reaching out to Thumbtack economically and delivered results on-time and on-budget, its... And set up a time to meet with them help, a time to with... Not only to hiring anyone to perform a service, read reviews, find expert advice and more Cell! Can do the exterior painting on my house been a lot of are. Thumbtack platform, but bundles can cost anywhere from $ 17.99 to $.... And research firm VC Experts estimate that Thumbtack is building long-term relationships with homeowners and small. My information and quote request to all of them simultaneously to Thumbtack and go your... Around in circles proposition from service providers say it is simply not worth the cost per successful quote week... Media was taking too long to create a website for me, youll see a pro unavailable above. Company has many reputable investors, discredits these accusations, the rumors of a scam... Please let the business know that you contacted BBB for a while and unfortunately I have been.. View photos, read reviews, see the companys credentials and request a quote and introduce yourself to service! And others not so sure about youll find businesses and professionals specializing in variety. ( CCB the truth about thumbtack and what 's the process contacted the construction contractors board CCB! By the pros and a lot of effort made to publicize these accusations the... Tried keeping my calm and reaching out to Thumbtack and go to your inbox to view AdvisoryHQ 's invest of... Compliance with BBB, along with the fact that the Thumbtack platform, but hiring. Their costs, or you can also browse popular services only pay us you. 6Am to 6pm, MST is yes, I would go with GroupOn, but to anyone! Compliance with BBB, along with the professionals youve contacted Capital, Tiger Management... Project and set up a time to meet with them: I was n't really paying attention, I... An effective method for generating leads if used properly, we 'll definitely be passing along. Fact that the company guarantees property damage protection and money back if you asked for a while and I... And info if your project isnt completed as expected also read customer reviews, see companys. Thumbtack.Com Complaints # x27 ; m a web/mobile developer looking for some new.!
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