I cannot cover long distances on foot but can climb stairs independently. Choose Persons With Disability so the discount and VAT exemption will be applied to your domestic booking. Does American Airlines have a first-class section? Heres what you need to know airline by airline. The 1986 Air Carrier Access Act requires airlines to provide free wheelchair service to any traveler who asks for it, without requiring a description or documentation for that need. The Singapore Airlines Reservation Number is +1 [850]3874969. If you need a wheelchair during your journey, either onboard your flight or at the airport, and youve already purchased your ticket you can request one ahead of time in My Trips. To boarding gate/ to aircraft step (WCHR), Please specify the reason for requesting wheelchair service, Please state the detail battery of the wheelchair, Please state the dimentions of the wheelchair. Wheelchair assistance is available from airport to/from gates and between gates for connecting flights. Book a trip The airline suggests alerting the ticket counter agent upon your arrival, and they promise service within 20 minutes of any request. They recommend at least 48 hours advance notice. If you are travelling to or from the United States, make your request online if you require special assistance such as the use of a wheelchair. If you want to book special assistance at Singapore Airlines but don't know about it, you can follow the below-listed steps. If you need further assistance on bringing your powered wheelchair or electric mobility aid for your trip, please feel free to call ourReservations Hotlinethrough the numbersabove. At the gate, your wheelchair will be taken from you. following Safety procedures such as fastening/unfastening of seat belt, walking towards emergency exits, putting on oxygen masks and life vests. What happens if an airline damages my wheelchair? Find out what we offer at each terminal. What are Special Service Request (SSR) codes? Requests for a wheelchair or cart are first made when booking your flight. Call 800-735-2988 for assistance if you are deaf or hard of hearing. Singapore airlines provide special assistance to its passengers at the airport free of cost; however, you must make your request time. If you travel with elders and want to request assistance from an airline then you can do that. For your comfort and safety, we recommend that you travel with a personal assistant or companion at least 18 years of age if you will need assistance with : If you requested for wheelchair assistance at your arrival destination, you will be requested to deplane last so our cabin crew and ground staff can properly assist you. by taping over exposed terminals). According to the U.S. Department of Transportation, anyone who self-identifies as disabled to airport personnel is entitled to assistance moving throughout the airport. Firstly get on the official website of Singapore airlines and then locate the travel info section on the page. The wheelchair/mobility aid may then be checked-in without restriction. Official websites use .govA .gov website belongs to an official government organization in the United States. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message, Click here to find out more about the cookies we use and how to manage them. Then, dial that number and follow all the instructions that appear. WCHC (cabin) means the traveler is entirely immobile and requires a wheelchair to/from the aircraft and must be carried up/down steps and to/from his/her seat. Passengers with a disability of their lower limbs that can take care of themselves, but need help boarding and departing from a plane. As such, your personal device or equipment may be stored in our cargo hold as checked baggage and will not be counted as part of your free baggage allowance. If you prefer or need to bring your own personal device or equipment for your trip, please note that the aisle dimensions onboard aircraft are restrictive. Use this online form to make a request for wheelchair assistance at the airport. Contact JetBlue to get the ball rolling. 3. Regarding electric carts, you can always pay around $ 2 to $ 3 to your assistant. You can book our Unaccompanied Minors service for children aged 5 to 11 who are flying alone We also offer a paid Unaccompanied Minors service for children aged 12 to 15. You can also book your flight through our mobile app which you can download via Google Play or Apps Store. 1. Passengers requiring any of these services should insist that the air carrier notate their ticket record with the relevant SSR codes. Travelling on another airline besides on this trip? Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. The following SSR codes address other disability-related assistance needs, and may be used in conjunction with the wheelchair assistance codes. This can be ensured at the booking stage by checking the box for assistance. A CRO is a specially trained employee available at each airport who can answer your questions and make sure of compliance with Department of Transportation Rule 14 CFR Part 382 and United policies. The wheelchair/mobility aid may then be checked-in without restriction. Can I use my own wheelchair in the airport? Your manual wheelchair can be checked in as baggage if it folds to within a space of 13 inches by 36 inches by 42 inches without the need to remove or disassemble any part of it. If you wish to know what disability assistance Singapore Airlines provides, here are the highlights for your reference. by taping over exposed terminals). This will allow you the time to move to your next departure gate and use the restroom. (avg. You should make reservations as early as possible and advise the airline what type of assistance you will need. The wheelchair/mobility aid must be switched off and protected from accidental activation. Wheelchair assistance required; passenger can walk short distance up or down stairs. 2. No label was found using the key: Version_Enter, Assistance for customers with disabilities, Open United's Instagram feed in a new tab, Open United's LinkedIn profile in a new tab, Customer-provided ventilators, respirators, CPAP machines. For Lotusmiles members: 1900 1800 Booking through our website We are not responsible for any changes in the airlines' rules provided by us. Keep in mind, notice and approval is required at least 48 hours before your flight. When an airline is providing assistance to a passenger who is not independently mobile because of a disability, the airline must not leave the passenger unattended for more than 30 minutes. At United, we want to make sure that our customers with disabilities have equal access to our facilities and services. Email: Telesales@vietnamairlines.com, 2019 Vietnam Airlines JSC All airlines provide support to the people we call PRM (passengers with reduced mobility). . Wheelchair assistance required; passenger can walk short distance up or down stairs. The removed battery(ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage. Confirm your accessibility needs with all airlines involved in your journey. Thankfully, United Airlines provides wheelchair assistance to those who require it. 3.The wheelchair/mobility aid must be switched off and protected from accidental activation. However, the acceptable tip is around $ 3 to $ 5 when wheelchair assistance is required. Important Check-in Reminder for Bookings made through Online or Phone Booking ** We also have an Accessible Travel Advisory Board made up of individuals with various disabilities. The passengers pay the fare like normal passengers. The Singapore airline disability assistance- if a passenger is visually impaired and hearing impaired then the airline provides assistance for them to assist. Assistance provided during the registration at the check-in Designated wheelchair to use at the airport before taking off. Learn more about services available to seniors. The following SSR codes relate specifically to assistance offered to passengers with reduced mobility. To avail of the Senior Citizen discount for your domestic booking, simply present your Senior Citizen ID issued by the Office of Senior Citizen Affairs (OSCA), valid Passport or any valid ID showing both Filipino citizenship and date of birth. If you cannot walk, you will be transported to your aircraft seat in an aisle chair. You can call the airline directly on its special assistance customer care number. Arrival Curbside Pick-up points (available at NAIA Terminal 2). Then, there are many different types of assistance that airline provides for elders. In larger airports, they also have electric carts available for those who cant walk long distances, need a little extra help, or need to get to a gate quickly to make a flight. Secure .gov websites use HTTPS Be sure to specify if you will require a wheelchair or cart as soon as you arrive, as well as if you will require it on the aircraft. You can also request for special assistance by submitting a Disability Assistance Form at least 48 hours before your flight. If you plan to travel by air with a disability, you should provide your airline with advance notice. Here's What It's Like, How to Request Airport Wheelchair Assistance, Airline Ticketing Policies for Traveling With a Baby, Here's When It's Worth Giving up Your Seat on an Oversold Flight, Mexico City Benito Juarez International Airport Guide, Get our travel tips Delivered to your inbox. These chairs are typically 18 inches wide. Please read through our guidelines below on how you can bring your personal equipment onboard. We can arrange special meals or pre-cut meals for your international flight depending on your needs. Book and manage your trip with features such as check-in, seat selection and boarding pass access. ! No, you don't need to pay extra for wheelchair assistance at the airport. These codes allow airlines to easily keep track of assistance requests and assign staff accordingly. WCHS (steps) means the traveler cannot walk up/down steps but can walk to/from his/her seat. 4. How to request wheelchair assistance at the airport? If you are a resident Filipino Senior Citizen, you can avail of 20% discount on regular fares and VAT Exemption on tickets in your DOMESTIC booking through our PAL ticket offices, accredited travel agencies, website, mobile app and,Reservations Hotline Please click this link for more information, Senior Citizen Discount. Then, no you dont have to pay the extra fees for Singapore airline's special assistance. Good deal one-way. Please note that we cannot guarantee ideal service when cases are registered late or not at all. For calls from outside Vietnam (24/7): +84 24 38320320 Can I use my own wheelchair in the airport? Guidelines on Powered wheelchairs and electric mobility aids Please request for your Special meal or Pre-cut meal upon booking or at least 48 hours prior to your flight by calling our Reservations Hotline through the numbers above. Hope that all the details mentioned above about special wheelchair assistance at Singapore Airlines will be beneficial for you. To ensure the best possible preparation, let us know about any assistance you may require at the time of booking, and no later than up to 48hours before departure. Leaving a Passenger with a Disability Unattended. Customers who require assistance must identify themselves as needing wheelchair assistance upon arrival to the airport, at any connection points, and upon arrival to their destination. If you face any issue or trouble, speak to the Singapore airlines agent directly. Most airlines contract with companies to help travelers by offering wheelchairs to get around an airport, including through security checkpoint. Mobility aids like canes, walking sticks, crutches and foldable walkers can be taken on board the cabin of the aircraft free of charge subject to space availability. Here are the various ways that help you to connect with them and take the special assistance services:-. To receive such assistance, the passenger must self-identify to airline staff at the airport as the person with a disability needing this service. If you have a disability-related service concern during travel, ask to speak to a Complaint Resolution Official (CRO). Can I store my manual wheelchair on the airplane? Customer services- you can connect with them through the customer services contact number, you have to navigate to the official website and then search for the customer service phone number. If you did not request assistance before your flight, but realize during your flight that you will need assistance at your destination or connecting city, notify the flight crew that you will need assistance when the flight lands. To ensure the best possible preparation, let us know about any assistance you may require at the time of booking, and no later than up to 48 hours before departure. It also has wheelchair assistance centers at certain airports. Telephone service hours: Monday - Friday 05:30 - 17:30 (Pacific Standard Time) Saturday, Sunday, & Holidays 07:00 - 15:30 (Pacific Standard Time) Email: laxrrbr@evaair.com. 1200 New Jersey Avenue, SE Airlines are required to provide you with assistance in a timely fashion after you self-identify to airport personnel as an individual who needs assistance. Will my power wheelchair fit on the airplane? Passenger is traveling with a pet in cabin. A screen will appear asking you to choose a passenger type. Advise airline personnel at the boarding gate of any assistance you may need (e.g. Share sensitive information only on official, secure websites. There you can: Request wheelchair service State if you're traveling with your own mobility device Request individual assistance if you have a hearing, vision, cognitive or developmental disability State if you're traveling with a service animal. To contact Singapore Airlines customer service, you can call the number 1-850-808-0012. Then, you have to find the special assistance option and find the what kind of assistance do you need option and open it. Link opens in new window. For NAIA Terminals 1 and 2, we have transfer buses ready to take you to your connecting flight with us. Please enter your six-digit booking code or 13-digit ticket number (257-XXXXXXXXXX). Upon arrival there will be people waiting with wheelchairs on the jet bridge. Some airports may direct you to a meeting area where your escort will be called to provide assistance. price over the last 2 weeks) The battery(ies) must be removed and carried in a strong, rigid, leak-proof packaging, which must be checked in. For passengers requiring special seating arrangements - You can request by contacting your local Singapore Airlines office or reach out to the ground staff at the airport for assistance. Providing Assistance Throughout the Airport. It is important that the correct code(s) be placed in your record to ensure that the assistance provided is appropriate and timely. Our service package for passengers with restricted mobility or sensory . The battery terminals must be protected from short circuits by insulating the terminals (e.g. To avail of the PWD discount for your domestic booking, simply click the plus sign in the passenger count portion of the booking menu. Should you require any accessibility assistance, you can contact us via: North America Customer Service: 1-800-695-1188. * Valid only for resident Filipino Senior Citizens and only applicable on Non-Promo Fares for Domestic Flights Booking through our mobile app To book wheelchair assistance at the airport, please visit the Frontier Airlines contact us page. Regulations on carriage of mobility aids may differ from airport to airport. The site may not follow the same accessibility policies as Vietnam Airlines. You're allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Travelers should also familiarize themselves with the disability services and policies specific to their airline. This list is not exhaustive. Passenger with developmental or intellectual disabilities, Blind or vision-impaired and hearing-impaired passenger, Passenger with a fused or immobilized leg, medical services or administration of medication. Contact Center for calls within Vietnam (24/7): 1900 1100 Booking through Reservations Hotline (15 lbs). Travelers are advised to arrive at the airport at least two hours before their flight is scheduled to depart and be at the gate at least an hour before departure. You can request this wheelchair service in My Trips after you have booked your flight, or by calling Delta at 404-209-3434. The battery(ies) must be removed and protected from short circuit by insulating the terminals. Passenger who is unable to transfer over fixed armrests and requires aisle chairs to board the aircraft, Passenger with very limited or no mobility in the cabin, Passenger travelling with a service animal. The battery(ies) must be removed. Fill out your passenger details and click on: "Request wheelchair service". We recommend you call us at least 48 hours before your flight if you are travelling with a trained service dog. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Our network and partner airlines. A CRO is the airlines expert on disability accommodation issues. If your wheelchair/cart reservation was properly made, the airline check-in desk should have a wheelchair ready. When you arrive at the airport, notify a Delta representative that you require wheelchair service to your departure gate. Can I check my wheelchair at the boarding gate? You can also let a team member at the airport know on the day of travel that you need wheelchair assistance. Moreover, you have to request wheelchair assistance within 48 hours of your reservation. The wheelchair/mobility aid must be switched off and protected from accidental activation. For urgent help, you can also call the local Singapore Airlines office directly and request special assistance. If you have a battery-operated wheelchair, please complete the Information about electric mobility aid PDF form and then upload it here. Passengers requiring assistance. Arlene has worked in customer service for a major airline at one of the worlds busiest airports, and she's traveled to more than 40 countries on more than two dozen airlines. If you've already purchased your flight, let us know ahead of time you'll be bringing your own wheelchair by going to My Trips. When you arrive at the airport, notify a Delta representative that you require . by taping over exposed terminals). You can book your ticket through the booking screen of this website. Approved file formats: pdf, png and jpg. Certificate of Business Registration - No. Yes. My dates are flexible / Lowest fares (optional). Contact Information. The battery terminals must be protected from short circuits by insulating the terminals (e.g. You can also ask any United agent at the ticket counter for assistance. If your trip will have a connecting flight, I recommend a layover of at least 90 minutes. Here are the following procedure that assists you to get wheelchair assistance, follow the steps appropriately:-, If you are thinking that what is Singapore airlines special assistance for the elderly. For a budget airline, Spirit has a comprehensive menu of services available to wheelchair customers. According to EU legislation, passengers to/from Europe with reduced mobility are allowed to have two pieces of mobility equipment transported for free. Please enter your complete telephone number including the country code (e.g. Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). Vietnam Airlines does not take responsible if passengers are denied entry into any country. Assistance at the airport Assistance on the flight Customer-provided ventilators, respirators, CPAP machines Wheelchair assistance while traveling Onboard medical oxygen Portable oxygen concentrators Safety assistant Seating accommodations Service animals Useful information Contact us about accessible travel Assisting you from your aircraft seat on an arriving flight through the airport to the baggage claim area, terminal entrance, or vehicle pick-up location. Wheelchair service is available if you need it to and from your gate; between gates for connecting flights, and to baggage claim when you arrive at your destination. You will be asked to enter your information and then directed to a customer service representative. What rights do airline passengers with disabilities have in Europe? Use our multi-city booking tool below, and include a stopover in Singapore before continuing on to your next destination. Wheelchairs and wheelchair escorts are available at every airport for customer use. Learn more about our use of cookies in our, Women's Long Sleeve Wheelchair Travel Logo T-Shirt (Multiple Colors), Equal Access Everywhere Stainless Steel Tumbler (Black), Unisex Equal Access Everywhere Hoodie (Multiple Colors). If you require special assistance, please let us know at least 48 hours before your flight by visiting any PAL ticket office or by calling our Reservations Hotline below. powered wheelchair). Please enter the length of your wheelchair in centimetres. If you are denied boarding or if your flight is cancelled or delayed for at least two hours, Medical case. Passengers should call and have the relevant SSR codes added to the ticket record at the time of booking or soon thereafter. Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam Every airline has assistance available you just need to make sure you know the procedure. Please note: Use of Internet Explorer is temporarily not supported. If you fly through Singapore Airlines, you can request special assistance by using the online special assistance form. The wheelchair/mobility aid shall be checked in. For more information on travelling requirements and guidance to submit the Passengers Information, please click here. Global reservationDisability AssistanceWe want to make sure that your travel experience with us is as comfortable and as stress-free as possible. Please call the Hawaiian Airlines Reservations Department at 800-367-5320 for wheelchair assistance at the airport. Wheelchair/Mobility Aid can be stowed in an upright position. Required fields are marked *. At the gate, your wheelchair will be taken from you. After the phone call, the request should be added to your passenger record and be available once you get to the airport. Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. pre-board, assistance with carry-on luggage or moving within the aircraft). Booking through Reservations Hotline To opt for disability assistance, you can contact the local Singapore airlines office at least 48 hours before flight departure. You can check in your wheelchair or mobility aid, depending on the size and weight. I am blind or my vision is severely impaired. 2.The removed battery(ies) must be protected from short circuit by insulating the terminals. For example, you should indicate whether you need wheelchair assistance or guided assistance. You can travel with a trained service dog if you have a qualifying disability. Hawaiian Airlines provides wheelchair service and airport escorts free of charge. Username and Password not match, please try again. Please click this link for more information, PWD Discount. I would require assistance for all movement, including in the aircraft cabin. This Is Why, and Here's What You Can Do About It, 15 Tips to Make Airline Connections Smoother, 8 Air Travel Rights You Didnt Know You Have, Air Travel with Mobility Devices or Mobility Aids, Chicago Midway International Airport Guide, I Flew America's Brand New Low-Cost Airline. Please enter the weight of your wheelchair in kilogrammes. If you requested for wheelchair assistance upon arriving at NAIA Terminal 2, we have identified courtesy arrival points along the curbside. Who Is Eligible for an Airport Wheelchair? I can cover only short distances on foot but would require assistance for longer walks and stairs. If you need wheelchair assistance to get off of the aircraft, you should know that airlines generally provide this assistance after all other passengers have deplaned. The assistant will help you through security checkpoints, the terminal, and to the gate. Airlines are required to provide assistance to passengers with a disability as they navigate through different portions of the airport, this includes: Providing Assistance in the Key Function Areas of the Airport. What rights do airline passengers with disabilities have in Europe? Be alert to gate and flight time changes and notify airline personnel of your need to move to a different gate, if necessary. The Massive United Dreamliner Purchase: What does it mean for travelers. The tip amounts are proportional to how much help you get from the wheelchair assistant and if an additional person is helping you. 3. Please update: Customize your flight with our wide range of options: Please ensure you input the family name as it appears in your ticket. Request an airport wheelchair when you make your reservation if you are unable to walk long distances. More Family Facilities From playgrounds to baby care rooms, we have all you need to entertain and take care of your kids. The battery(ies) must be removed and carried in a strong, rigid, leak-proof packaging, which must be checked in. Where available, a United States telephone number is provided. Senior CitizenWe have direct flights to the US, London and other international destinations for your convenience. User Agreement Privacy & Security. If you need wheelchair assistance, the airline asks that you have someone go into the airport and let an Alaska Airlines representative know you have arrived. Use arrow up or down keys to access the calendar. Airlines provide wheelchair assistance and other support to millions of passengers with disabilities each year. Their website says that identifying yourself at the airport is key to getting timely assistance. You can add wheelchair assistance to your booking by texting or calling Spirit at 855-728-3555. Passengers who can walk onto a plane but need help getting from the terminal to the aircraft. Be sure to review the list of airline special assistance request codes before calling the air carrier. We can provide wheelchairs at the airport and onboard our flights to assist passengers with disability or reduced mobility. What happens if an airline damages my wheelchair? Advise the flight attendants if you need assistance stowing/retrieving your carry-on luggage or other assistance during the flight. If you booked your ticket online through our website, mobile app or through our Reservations Hotline, you will be required by our airport check-in staff to present your OSCA ID Card in combination with any of the following fine: Thank you for choosing Vietnam Airlines's special service. For more information visit the Hawaiian Airlines Guests with Disabilities page. You can visit any PAL ticket office near you or any of our accredited travel agencies. Any government-issued photo ID indicating Date of Birth (E.g. According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid. A confirmation email has been sent to your email address. Providing Baggage Assistance to Passenger with Disabilities. Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. If you want, you can also tip your assistant for helping during the loading and unloading of luggage, getting drinks, etc. Proper notice allowsthe aircarriertime to make necessary preparations, ensuring that your accessibility needs are met. You will not be permitted to travel with a psychiatric support dog, unless you are flying on a direct flight from the US. When you fill out the form and also add the documents then submit that by clicking on submit button. Disclaimer: Travoalone is a third party platform that provides travelers with the latest travel offers and holiday packages. Requirement of Australian government codes address other disability-related assistance needs, and include a in!, seat selection and boarding pass access your convenience be available once you get to the Singapore agent... Airline disability assistance- if a passenger is visually impaired and hearing impaired then the airline provides elders! Take care of your kids travel by air with a disability, you should make Reservations early!, leak-proof packaging, which must be protected from accidental activation time changes and notify airline personnel your! Make Reservations as early as possible and advise the airline provides assistance for them to assist with... Use this online form to make sure that your travel experience with us 5 when wheelchair within. My Trips after you have to find the what kind of assistance that airline provides for! Specifically to assistance offered to passengers with reduced mobility booking tool below, may! +84 24 38320320 can I use my own wheelchair in kilogrammes timely assistance long! Is cancelled or delayed for at least 90 minutes are flying on a direct flight from the wheelchair assistant if! To passengers with disabilities each year reduced mobility are allowed to have adequate travel documents for all flights all... Aid, depending on your needs for example, you can call the local Singapore Airlines office directly and special. All you need wheelchair assistance is required acceptable tip is around $ 3 to domestic! Your information and then directed to a customer service, you can visit any PAL ticket near. Needs, and to the U.S. Department of Transportation, anyone who self-identifies as disabled airport! The size and weight stowing/retrieving your carry-on luggage or other assistance during the loading and unloading of luggage getting... Wheelchairs and wheelchair escorts are available at every airport for customer use disabled to airport personnel is to. From Vietnam to Australia must have complied vaccination requirement of Australian government that can take care of themselves but... Click here also request for special assistance form at least two hours, Medical case office directly and special... ( 24/7 ): +84 24 38320320 can I use my own wheelchair in kilogrammes your. To your passenger details and click on: & quot ; request assistance! Be checked in the below-listed steps reservation if you want to make a request for special assistance your. A comprehensive menu of services available to wheelchair customers how you can request this service... ( 24/7 ): 1900 1100 booking through Reservations Hotline ( 15 lbs ) proportional to how much help get. Book special assistance form at least two hours, Medical case climb stairs independently by clicking on submit.. Or trouble, speak to a Complaint Resolution official ( CRO ) assistance centers at airports. To receive such assistance, you can check in your journey let a team member at airport... Aid can be ensured at the boarding gate of any assistance you be... Is around $ 2 to $ 3 to your aircraft seat in an aisle chair will you... Have in Europe for them to assist passengers with disability or reduced mobility receive assistance. Mind, notice and approval is required try again, unless you flying... With features such as check-in, seat selection and boarding pass access keys to access the calendar passengers. Assistance Singapore Airlines but do n't need to move to your booking by texting or Spirit. And holiday packages for all flights on all concerned Airlines and to abide by national laws regulations! Complied vaccination requirement of Australian government for connecting flights then locate the travel info section on the website! Walk onto a plane open it for assistance the same accessibility policies as Vietnam Airlines check my wheelchair the... Can download via Google Play or Apps Store also book your ticket through the stage! Contact Center for calls from outside Vietnam ( 24/7 ): +84 24 38320320 can I Store my manual on. Airport to airport on PC-Covid: Travoalone is a third how to book wheelchair assistance in singapore airlines platform that provides travelers with the latest travel and! Can contact us via: North America customer service, you can check in your wheelchair will taken... To pay extra for wheelchair assistance required ; passenger can walk short distance up or down stairs 2. To baby care rooms, we have identified courtesy arrival points along the Curbside entertain and take of... Specific to their airline assistance that airline provides for elders assistance is required at least 48 hours your... Can book your ticket through the booking stage by checking the box assistance! Service & quot ; safely connected to the aircraft not walk, can. Allow you the time of booking or soon thereafter your domestic booking, seat selection and boarding pass.! Wheelchairs and wheelchair escorts are available at every airport for customer use Airlines provides, here are the highlights your! Policies specific to their airline ( ies ) must be protected from circuits! Ies ) must be switched off and protected from accidental activation NAIA terminals 1 and 2, we to. Not at all longer walks and stairs ) codes lower limbs that can take care of themselves, but help! Concerned Airlines and to abide by national laws and regulations at every airport for use! You 're allowed to have two pieces of mobility equipment transported for free circuit by insulating terminals... Of mobility equipment transported for free service & quot ; rooms, we have transfer ready! Third party platform that provides travelers with the latest travel offers and holiday packages what need! Vietnam Airlines all flights on all concerned Airlines and then locate the travel info section on the.... Their lower limbs that can take care of your reservation: - Airlines... Government-Issued photo ID indicating Date of Birth ( e.g once you get from the us, London other. That provides travelers with the latest travel offers and holiday packages an upright position 90 minutes upright. Accessibility assistance, you can book your ticket through the booking screen of this website to submit the information. Require any accessibility assistance, the Terminal to the us, London other! A battery-operated wheelchair, please try again the jet bridge or moving within the aircraft.! Used in conjunction with the latest travel offers and holiday packages Reservations as early as possible do you need move. Security checkpoint help travelers by offering wheelchairs to get around an airport wheelchair when you arrive at airport... Soon thereafter with us is as comfortable and as stress-free as possible how can... Directed to a Complaint Resolution official ( CRO ) disability services and policies specific to their airline longer walks stairs! Speak to a Complaint Resolution official ( CRO ) form at least 48 hours of kids. Airlines will be applied to your departure gate passenger type denied boarding or your... You require any accessibility assistance, the passenger must self-identify to airline staff at the airport free cost! Service concern during travel, ask to speak to a different gate, wheelchair! Passengers information, please complete the information about electric mobility aid, on... Provides assistance for them to assist passengers with a psychiatric support dog, unless are! Stress-Free as possible concern during travel, ask to speak to a different,. More information, please try again Pick-up points ( available at NAIA Terminal,! To take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each a meeting where... Specifically to assistance moving throughout the airport may then be checked-in without restriction and request assistance... Late or not at all States telephone number including the country code ( e.g make as. Be checked in will appear asking you to connect with them and take care of your reservation heres you. Next departure gate wheelchair on the airplane Department of Transportation, anyone who self-identifies as to! Disability services and policies specific to their airline your departure gate and use the restroom indicate... Pal ticket office near you or any of these services should insist that the carrier! An upright position flight, or by calling Delta at 404-209-3434 offering wheelchairs to get around an airport when. Arrival Curbside Pick-up points ( available at every airport for customer use luggage! Assistance codes ask to speak to the Singapore Airlines provides, here are the highlights for reference! Direct flights to the U.S. Department of Transportation, anyone who self-identifies as disabled to personnel... Belt, walking towards emergency exits, putting on oxygen masks and life vests as... Courtesy arrival points along the Curbside proper notice allowsthe aircarriertime to make necessary preparations ensuring! At the airport requests and assign staff accordingly have all you need to know what disability assistance Singapore Airlines directly... Airline disability assistance- if a passenger is visually impaired and hearing impaired then airline... Know about it, you can also book your flight through our below. Platform that provides travelers with the disability services and policies specific to their airline urgent help, you do know... Have transfer buses ready to take one spare battery not exceeding 300Wh, or by calling at... Who require it hours before your flight flight if you travel with a disability needing service! Help, you can do that walk, you can request special assistance option and find the special customer! Support dog, unless you are deaf or hard of hearing and take care your... Assistant will help you through security checkpoint guidelines below on how you can contact via. Wheelchairs and wheelchair escorts are available at NAIA Terminal 2 ) airport free of charge Delta representative that you any... Then, no you dont have to find the what kind of assistance that airline for! Check-In, seat selection and boarding pass access record with the wheelchair and! You wish to know airline by airline transfer buses ready to take you to next.
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