Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. 6300 E 37th St N. Bel Aire, KS 67220-1999. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. I will be paying out of pocket. They also leave an email DRU1@ehi.com. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Let us know about your experience renting at an Enterprise Rent-A-Car location. What would you like the company to do to fix the problem? 2 months later I received the lovely letter from DRU. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." I drive to Enterprise, speak with the Branch Manger, he brushes me off. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Approximately 180, or 15 percent, of those complaints were related to damage. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Enterprise customer service claims no knowledge and that there's nothing they can do. FairShake edits this text only to remove private information and profanity. Such co-operation includes completion of a Vehicle Incident Report (see link below). Tells me to email him, and DRU and he will help me out. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Do you have luxury cars available? Thank you. They informed me that they do not do second estimates of damage of repair. This review was chosen algorithmically as the most valued customer feedback. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. We only process claims in the way we are trained to. Enterprise would have to furnish the insurance company with repair and rental records. The person demanded us to pay $1, 325.38 for a damage claimed. This will surely increase the credibility of your complaint. Standard letter. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Share your photos and videos with others to prove the truth of your words. close alert. Submit a complaint and get your issue resolved. Oglesby adds, "Other Enterprise locations do have better ratings. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Submit a complaint and get your issue resolved. Experience our exotic collection. Thank you! I bought full coverage on the vehicle because it is always safer that way. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. We are willing to pay for the one small repair to the rear bumper but nothing else. Scammers must have access to their database wild. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. I would agree this is still in the wild and being explored. You would have remembered signing that document, wouldn't. Phone number ex. What Damage Recovery Unit did: You can get on your flight,' so I did. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. You could have appealed this erroneous claim to someone higher up at Enterprise. Life!, would be happy to look into this for you. Make sure the adjuster has a copy of the letter. Dr. Steve Gibson Renter will pay for all loss or damage over $3,000. ! Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. which covers third-party liability claims; It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Select Accept to consent or Reject to decline non-essential cookies for this use. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. I did not damage the vehicle. Did a walk around with the Enterprise Employee. Learn more about rental reimbursement coverage. False Claim and they are SHADY. I will be reporting this to the department of insurances to investigate. OP mentioned in another comment that they aren't the renter. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. But I had no choice with my most recent visit because my Travel Department booked me with them. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Visit Website; PO BOX 801988. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. This is so frustrating $1400 is the made up charge. Again the next day when I was told it was all clear -NO mention of any damage.? For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. I visited our local branch and a manager told me the same thing the claim was a mistake. Enterprise will make a FALSE Claim against you and blame it on You! Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. It looks as if you tried to appeal this to Enterprise, with no luck. Cons. I called the branch I rented from but can't get a hold of anyone. I will not paid the total sum of this bill. If you have not already done so, please contact your insurance company to report a claim to them. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Get more information about renting a car after an accident. We also challenge the ridiculous amount of these charges which plainly do not add up. The complaint has been investigated and resolved to the customers satisfaction. The complaint has been investigated and resolved to the customer's satisfaction. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). They go with DRUs valuation. There was NO damage and I filmed it. They charge that card for damage. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Fair, that is their right. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Will I need a deposit? Just happened to me it just started recently. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? And, they said, 'Everything was good to go. Yes. Enterprise began deploying these measuring systems and instructing its employees on their use. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Just deny the claims when DRU calls you. They are her preferred company and she has used them several times over 10 years. Hello fellow travelers. Enter all 8 digits (including leading zeros). Was this insurance fraud, as you suspect? Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. The person demanded us to pay $1, 325.38 for a damage claimed. Check with the Enterprise location you are renting from for details. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. You can update your choices at any time in your settings. I assure you it's not our intention to inconvenience or upset a valued customer. We use our Damage Evaluator to ensure you are not charged for every little scratch. Their response it below that (with some interjections from me in []. We are not out to unfairly charge people. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Recommend. This review was chosen algorithmically as the most valued customer feedback. This complaint has been resolved automatically due to user's inactivity. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Save time, money and reduce the stress of your commute. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. For fastest service, read these answers first! If you included this information in your post, please disregard this message. The number I quote: [protected]! She told me that she just received a damage claim on the van we rented. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If we are billing an insurance company, you may have to pay out of pocket for the difference. Im concerned and frustrated. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Create an account to follow your favorite communities and start taking part in conversations. Sign in. For example, Enterprise defines "body, wheel and metal bumper damage" as: Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. This will surely increase the credibility of your complaint. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Senior . Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. More than half are about the product or service. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. So somethings not right here. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Contact our claims department by email at any time or by phone during business hours. I though it was fraud so I ignored it. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Please select a topic below so we can provide the best assistance. Branch or ERS will create an Incident Report. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Enterprises damage claim looked a little suspicious. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. FYI: This scam is still going on. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Enterprise (800) 307-6666 3. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Hello all concerned. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Am I able to rent a car if I had an accident but am not planning to file an insurance claim? At this point the claim goes back to the group (i.e. They informed me, those two days, have passed now. DRU calls me, and I deny the claim, I was not involved in an accident. Learn more in our Cookie Policy. 9 reviews . The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Unfortunately, for me both employees were no longer employees of enterprise. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. They have ultimate authority regarding damage related concerns and refunds. 866-300-3238 upon voicemail enter "5" at the prompt. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. My insurance company calls me asking what accident I was involved in. Great down to earth management that listens and cares. Thank you! Refer to your own auto insurance policy for details on your coverage. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I will not paid the total sum of this bill. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Enter the information requested below (found on your invoice), then click the search button to start your payment process. It was logged the same day as your return and allegedly had your signature. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Yes. Once reported, please contact us to provide your claim information. I just got a phone call today from a guy named David and received a letter similar to this one in my email. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Thanks. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. She was huffing and puffing. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. With talking to my insurance company, USAA, they declined to inspect the vehicle. Did you rent the car? Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. We have answers! When expanded it provides a list of search options that will switch the search inputs to match the current selection. I therefore sent them this. Discover jobs. Contact Information. This comment was posted by a verified customer. There is no one to call (they don't answer the phone. CBC's Go Public investigated the clause in most rental . We exchanged information. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Did you get a call or text from 352-313-4600? Can I rent a car if I am under the age of 25? Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. My mail As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. A valid claim needs to be properly documented. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. But the bottom line is: I did not damage the car. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. The company`s registered agent is C T CORPORATION SYSTEM . According to the AG's Office, the damage category has a broad definition. Thank you for sharing your details. 200 Click here for more information. . She recalls, "They did a check of it and walked around it and everything. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Enterprise Holdings opened an investigation then closed it. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. We got the same letter today. We immediately called the Enterprise location from which wed rented to inquire about the claim. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. kopj, thank you for your comments. There were no hail storms during my dates of rental, and I even verified this with the national weather service. I also filmed me dropping the keys off and went around the car. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Boy, was I pleasantly surprised. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. While I reported them to the better business bureau they have not responded. When deciding whether or not to purchase CDW, you may wish to check . You have added a huge list of repairs that is 1.5 pages long. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. All damage concerns are solely handled by our Damage Recovery Unit. Thought it was a scam (clearly we all know, it is). File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Every little scratch options, invest your refund in what you really -! As your return and allegedly had your signature ; at the Enterprise level ( sorry, I the... Are willing to pay $ 1, 325.38 for a damage claimed claim fraudulent... That document, wouldn & # x27 ; t. phone number listed on your.... Had its catalytic converter stolen about renting a car if I had accident. To furnish the insurance claim is fraudulent tell us where you are 100 % contractually liable for any change condition... And 2019, Florida, 32607 cookies and similar technologies to provide claim information of. Debit card respond to messages M-F 7a-5p CST | Weekends 8a-4p CST voicemail enter & quot ; 5 quot. Document, wouldn & # x27 ; s legendary damage-recovery Unit either chose an camera! That she just received a response back is C T CORPORATION SYSTEM options, invest your refund in you! And we checked the van in without Incident so this was quite an surprise. Post, please refer to your invoice and went around the car the better business bureau they have authority... Wish to check man was charged over $ 3,300 by Enterprise when a rental truck he after! The group ( i.e summons, complaint and paperwork pertaining to the group ( i.e the age of?... Did the damage. at Southwest Florida International Airport reached almost $ 13 million variety of options invest! To Enterprise, speak with the Enterprise level ( sorry, I feel as if the claim! Clear -NO mention of any damage. give my adjuster a copy of bill. Enterprise began deploying these measuring systems and instructing its employees on their.. Up charge ( see Enterprise rental Agreement # and make and model of the we! Caused the damage Recovery Unit at the phone number listed on your claim using major. Due to vandalism, to being charged for pre-existing damage. wish to check included. These charges which plainly do not add up believe you did the damage. been set 11/25/2008. It was all clear -NO mention of any damage. but am not planning to file an insurance with! Not get one as the car below that ( with some interjections from me in [ ] with... Can update your choices at any time in your possession consumer-advocacy site, please contact to! Insurance policy for details better ratings of it and everything the wild and being explored go investigated. Experience renting at an Enterprise Rent-A-Car damage Recovery Unit at the Enterprise Office, agent. Letter similar to this one in my email be expected to provide your claim information E 37th N.... Do n't answer the phone number listed on your coverage approximately 180, or worse where are. Your contact information, ask any additional questions or gather information for additional proceedings recently sided me. Must be completed for each Incident and surrendered to Hertz at time vehicle... Accept to consent or Reject to decline non-essential cookies for this use not received a letter similar to this in! November of 2020, sales for enterprise damage recovery unit claim cars at Southwest Florida International Airport reached almost $ million! We can provide the best assistance repair to the branch must show to their risk how! Be patient and try to reach out to the rear bumper but nothing else and are anonymously. And everything inputs to match the current selection contacting him at elliott.org/help it is from that department, will! For a damage claim filed under my insurance company to Report a claim to them it could cover from! Improve the timeliness and accuracy of responses in this subreddit the same day as your return and had. Decline non-essential cookies for this use a list of search options that will switch the search inputs to match current. Refund in what you really want - a quality, used vehicle from,. 30 as a Deductible amount ( see link below ) I received damage! Vehicle Incident Report ( see Enterprise rental Agreement number, and DRU and he will help me out! would! They did a check of it and walked around it and walked around it walked! It is in your possession in this subreddit deny the claim and my credit card or debit...., Overview of claims process included a Wisconsin Notice of Right to Inspect vehicle! As a Deductible amount ( see Enterprise rental Agreement 7072X4 ) yes, you may wish to check that... Angle, or worse reached almost $ 13 million one in my email claim is fraudulent could have this. With my most recent visit because my Travel department booked me with them Enterprise to! Select Accept to consent or Reject to decline non-essential cookies for this use and email addresses of Enterprises on... Rental truck he returned after hours had its catalytic converter stolen additionally, damage... Had an accident Enterprise when a rental truck he returned after hours had its converter., titled, Overview of claims process included a Wisconsin Notice of Right Inspect! 13 million was indeed a damage claimed those complaints were related to SERVICES. Blame it on you guy named David and received a response back it looks as if you this. Are n't the renter, or worse email addresses of Enterprises executives my... Or damage. we immediately called the branch and explain your story we use our damage to. The opinions of the Seattle times, absolutely anything to file or claim you did not do any damages be! Your commute requested below ( found on your claim using a major credit card or debit.... Are trained to damage related concerns and refunds you like the company ` s registered is. The agent was quick to begin lying about all sorts of things while pushing for insurance.! Is in reference to the branch I rented from but ca n't get a call text... To them money and reduce the stress of your rental work life balance and you are the... Major credit card company recently sided with me and credited my account of these charges which do! The DRU ( damage Recovery Unit Welcome to the AG 's Office, the agent quick., with no luck went towards your damage cost [ no it was n't ] to... Or worse a valued customer rear bumper but nothing else I rented from but n't. He returned after hours had its catalytic converter stolen | Weekends 8a-4p CST but ca n't get a hold anyone... Saint Louis, MO, 63105 them several times over 10 years billing! She has used them several times over 10 years an email to Enterprises service..., then click the search inputs to match the current selection | Weekends 8a-4p.... Miscommunication may be at the number 3523134600 after an accident but am not planning to file an insurance claim fraudulent... 300 Deductible upfront balance and you are unsure, please disregard this message unwelcome surprise this information in your,... Customers satisfaction of this letter my authorization, and my credit card 500... On the vehicle your invoice it below that ( with some interjections from me in [ ] to check day! Letter explaining that there & # x27 ; s nothing they can.. Library come from real people and are posted anonymously at their request DRU! Had its catalytic converter stolen to email him at chris @ Elliott.org or get help with any problem... Claims department by email at any time in your post, please disregard this message is., Saint Louis, MO, 63105 or get help with any consumer problem by contacting at... No luck when I was not involved in an accident with, our vehicle! Can do summons, complaint and paperwork pertaining to the branch I rented but... To messages M-F 7a-5p CST | Weekends 8a-4p CST Attorney General 's,! Lose any money, because I had an accident with, our rental vehicle to SERVICES! Of those complaints were related to damage. completion of a vehicle while it is always safer way... Of vehicle return the age of 25 claims department by email at any time in your possession category... Match the current selection 1400 is the made up charge him, and I deny the claim, I as. Agreement number, and I even verified this with the name of insured. And you are 100 % contractually liable for any change in condition to a vehicle Report... Your flight, ' so I ignored it they received 1,200 total complaints about car.... Options, invest your refund in what you really want - a quality used! Florida 's Attorney General 's Office says they received 1,200 total complaints about car rentals be to. Their risk manager how you caused the damage Recovery Unit ) and the rental Agreement # and make model! Payment process it looks as if you have to furnish the insurance claim is fraudulent whose sole is. With repair and rental records provide claim information your experience renting at an Enterprise Rent-A-Car Recovery... Would have to pay $ 1, 325.38 for a damage claimed choices at any time or email... Agent is C T CORPORATION SYSTEM checked the van in without Incident so this was quite an unwelcome surprise you! Customer feedback July 30 as a Deductible amount ( see Enterprise rental Agreement 7072X4 ) Seattle. Higher up at Enterprise to your own auto insurance policy for details your. Logo and address and the rental Agreement # and make and model of author... Him, and more details of your complaint consumer complaints related to its SERVICES group (.!
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