Box 965 Chadds Ford, PA 19317. Managing more than $5 billion in assets, we start with a common . If you have automotive industry experience, share what you learned from that job and how it can help you succeed in this role. Monday to Friday. BBB Business Profiles may not be reproduced for sales or promotional purposes. We strive to be the leading provider of financing solutions in the sub-prime automotive market. There is no real leading in terms of what these jobs will entail. The company has been ordered to pay $27.2 million to settle claims it . Start Here. We use intelligent software that helps us . How did you handle it? The company, Regional Acceptance Corporationhttps://www.regionalacceptance.comhttps://www.regionalacceptance.com, Tjmaxx Credit Card Customer Service Number, Cooperativa De Ahorro Y Credito De Rincon. This should be spelt out at the beginning of the loan negotiations and be clearly stated in the sales contract. Example: At my previous job, I was part of a small marketing team that focused on social media campaigns. Read More. From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. It is certainly possible that if a customer is having problems we see a payment occasionally, then the company can make some allowance by way of a grace period, or even some type of payment holiday system. Sunday Closed. Commercial Customer Service Representative. American Credit Acceptance is a growing company that needs managers who can effectively lead their teams. There is a non-bureau scored driven form of underwriting, there is no minimum job time required for applying, anyone in any branch of the military be considered and people who are self-employed also be given full consideration. 4,197,855 reviews on ConsumerAffairs are verified. 22 salaries. Promoted tactical credit management by setting . American Credit Acceptance, LLC provides consumers with automobile financing options. I also like being able to interact with the audience, which helps me feel more confident.. I was approved and pay on time. 229 reviews. Product: American Credit Acceptance Car Loans. also i was told due to covid moretorum no repo would occur. I set a payment arrangement for next week on the 12th and it was taken out on the 30 instead the day after I Made it . Existing Dealers. Example: I once had a customer who was upset because they didnt understand why we couldnt offer them a lower interest rate on their loan. Who are North American Credit Services 's competitors? Call Credit Acceptance at 800-634-1506. You can contact them directly by phone at 866-544-3430. Glassdoor has 236 American Credit Acceptance reviews submitted anonymously by American Credit Acceptance employees. Explain what made you comfortable doing so and how you overcame any challenges you faced. Example: I think the automotive market is currently undergoing a lot of change due to new technologies like self-driving cars and ride-sharing services. 961 E Main St Fl 2. Customers normally want payoff details for two reasons. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. height: 15px; 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. Get unlimited free credit scores & reports. I'm very grateful for the level of understanding during the . Commercial Customer Service Representative. Check with an agent if late fees are payable, and if there is any grace period that may apply. February 12, 2023 @Kimbertz41. Mike Stopin. Hours: Mon-Fri 7am-7pm CST, Sat 7am-5pm CST. You are about to be redirected to the AppOne Portal. This type of activity will not be advertised as such, but is likely to form a part of the way that any major fires company deals with customers. . background-color: #041e42; Wasn't what I thought I was buying when I bought this car. I was not 90 days behind on my payments the website states I was only 60 days . Automobile Acceptance Corporation P.O. (866) 544-3430. They may also ask questions about your knowledge of the different types of loans available and how you would go about choosing the right one for a customer. Can I get Credit from Ford Car Dealerships? Skip to Content . Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. Ive been trying to find the balance between organization and productivity.. When answering this question, try to think of something that isnt too serious or personal. Ford Credit Customer . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This does allow them to offer a full range of different financial products and services, which could well be of benefit to a consumer. Funding. Example: I think I would make a good fit for this type of environment because I am used to working independently, but I also enjoy collaborating with my colleagues. +1 800 634 1506. on Is There a Minimum Credit Score for a Car Lease? I also work closely with underwriters to ensure that all necessary documentation is submitted before processing loans.. Call us at 1-866-544-3430. By Phone. This business is in an industry that may require professional licensing, bonding or registration. We start with a common sense lending approach for our dealer partners and end with an affordable payment program for our customers. What do you think makes a successful manager? Loan is too high, interest rate is awful.. Visit Website. We had monthly meetings where we discussed our progress and any challenges we were facing. American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. Spartanburg, SC 29302 (Converse Heights area) $40K - $50.7K a year (Estimated) Full-time. 1-800-900-5150. The feedback on the glass door seems fairly standard, in terms of a mixture of people saying they have enjoyed working for the company, others saying they found the culture quite macho, through to complaints about long hours, lack of support etc. Alternatives and possible competitors to North American Credit Services may include Grimley Financial , Account Services, USA , and Fresno Credit Bureau . Example: At my previous job, I was tasked with helping the sales team close more deals. This does not mean that it is necessary and unattractive or poor company to work for, simply that it is likely to attract a particular type of person. on Can I get Credit from Ford Car Dealerships? Now to finance a newer car. This is the American Credit Acceptance company profile. The rest of us agreed to pick up the slack in her absence so we could still meet our deadlines. This question is an opportunity to show your interest in the company and its mission. From 2013 to 2019, the average Credit Acceptance customer in the state wound up paying about $20,000 for a used car, more than 2 times the vehicle's cost to the dealer of about $7,800. 16 24. Example: I have worked as a loan processor at my current company for five years, where I process applications daily. Example: At my last job, I was part of a team that worked on developing new marketing strategies for our clients. This rating has been stable over the past . Read employee reviews and ratings on Glassdoor to decide if American Credit Acceptance is right for you. . Auto Credit Car Loans How To Get Best Deals. What led you to apply for this position at American Credit Acceptance? Phone Number: 1-866-544-3430. American Credit Acceptance is looking for team members who can work well with others. This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. The company operates its financial. 3.8. Box 551888, Detroit, MI 48255-1888. width: 100%; 866-544-3430 Monday - Friday 8 AM - 10 PM EST Saturday 8 AM - 5 PM EST Sunday Closed To visit the secure customer portal, you must leave the public American Credit Acceptance website. How can I contact American Credit Acceptance about my bill? Salary information comes from 334 data points . How can I contact American Credit Acceptance about my bill? Furthermore, I had ***insurance to cover the difference once the insurance company sent the check, I did submit all the necessary documentation to the ***insurance and they sent an email to the American acceptance total loss department requesting another document which American acceptance had but never did send it to the *** insurance or responded to the email. Finding independent valid reviews can be a real challenge. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. Do Not Sell or Share My Personal Information. I forgot my account balance. Please download one of these up-to-date, free and excellent browsers: American Credit Acceptance is a sub-prime auto finance company providing financial solutions from coast-to-coast. There are less expensive forms of credit available such as . Contact American Credit Acceptance Customer Service. Whether you're still considering enrolling with us or you're a current customer or dealer, we'd love to hear from you! Phone Numbers: Bank Payoffs | C.U. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. About Us Careers Contact Us. As already mentioned reviews of their customer service tend to be fairly mixed, and unsurprisingly most of them are fairly bad. Underwriters need to be able to thoroughly review each application and ensure theyre making accurate decisions. Phone Number: 1-866-544-3430. American Credit Acceptance do seem to be fairly open in the approach to wanting to employ recent high-calibre staff, although little details given about the reality of terms and conditions and salaries. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. In addition, I am very outgoing and enjoy talking to others about our products and services.. Overall, the interview process can be lengthy and challenging, but interviewers are generally friendly and helpful. American Credit Acceptance is a technology-driven company that uses innovative software to streamline the credit application process. .blue-bg .journal-content-article { American Credit Acceptance may ask this question to learn more about your public speaking skills. Your answer to this question should show the interviewer your management style and how you would apply it in this role. The best way to approach any type of sub-prime lender is to have a clear idea of what you want from them and on what terms and conditions, and view review sites to see if there are any common areas of concern that continually recur. If you dont have direct experience selling, explain what skills you possess that would help you succeed as a salesperson for American Credit Acceptance. I had to be the one to get the document and send it. Shares of Credit Acceptance have lost 2.8% over the past six months compared with a 15.9% decline of the industry. Type. Do you have any experience working in the automotive industry? Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. Make payments, see account details and more! Customer Service Representative (5) Front End Collector (4) Instructional Designer (4) Business Analyst (3) Sales (3) Repossession Specialist (2) Human Resources Manager (2) . There is also a note minimum response time required at applicants home place of dwelling. American Credit Acceptance is a sales-driven company, so its important to show your experience with this type of work. It is informally preferable from their point of view to give an individual customer a visibly way now and then in order to maintain payments on the loan, rather than have customers missed payments go quiet and having to start repossession. Once I was aware that vehicle was a total loss I contacted American acceptance to let them know about the accident and what the insurance company told me. U.S., Canada and Puerto Rico. Headquarters. When preparing for this interview, read through the job description and highlight any aspects that you are passionate about or have experience with. I immediately signed up for their beta testing program and provided feedback on the usability of the system. Easily apply. The nature of the industry means that it is likely to be more cutthroat than it appears to be. When answering, consider what qualities you have that make you a good underwriter. The interviewer may ask this question to gauge your knowledge of the automotive industry and how its changing. I set the payment on the 12th so I made sure I could pay my rent on the first . Customer Service. Select a one time or recurring payment. Learn about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. This helped me learn more about the company and develop my skills with new technologies.. Here's the various ways to get in touch. Online methods referred to setting up a standard bank draft or direct debit, which is a free occurring payment system. You'd be lucky to get any correspondence from them until it's too late. Easily apply. Overnight Payments - Mail To: Automobile Acceptance Corporation Attn: Lockbox 932986 3585 Atlanta Avenue Hapeville, GA 30354-1705 Click "Update Preferences". American Credit Acceptance 2.8. Time easiest car loan ever. Spartanburg, SC. Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. After five years I only have good things to say. What companies like American Credit Acceptance really dont like is when a customer misses a payment and then go silent. The average American Credit Acceptance salary ranges from approximately $30,000 per year for Human Resources Specialist to $117,797 per year for IT Architect. American Credit Acceptance has an overall rating of 3.6 out of 5, based on over 237 reviews left anonymously by employees. This question allows the interviewer to assess your ability to work with customers who are struggling to make their payments and how you would approach this situation. . it ended and barely 2 weeks went by my car repo i paid all past due and got the car back same day . Contact Information. Follow your bank's instructions for bill payments. Example: I have used several different kinds of tools to track performance metrics in the past. During one meeting, we realized we needed more resources to complete the campaign by the deadline. I volunteered to reach out to the companys marketing director to request additional support.. They will take anyone with bad credit. At current American Credit Acceptance to offer any refinancing packages, and so any customer wanting to refinance the loan will need to go to another company to do so. I called and they said a refund was never issued . Example: I am passionate about technology and always looking for ways to incorporate it into my daily life. Over the phone with an Agent. padding: 0 0 15px 0; Customers ; Login to Customer Portal. Apr 2016 - May 20182 years 2 months. 65% of employees would recommend working at American Credit Acceptance to a friend and 67% have a positive outlook for the business. 1972. Privacy Notice | Terms of Service | Licensing & Consumer Information. They do say repeatedly on the website that if a customer is having difficulty with your payment to contact them, and see if some temporary measures can be arranged. 2018 American Credit Acceptance. Phone Directory. Credit Acceptance Corp targets the segment of American car shoppers with challenged (i.e. Contact Customer Service. What salary does a Customer Services. This question is a great way to show your potential employer that you are capable of performing well in an important role. Dealer Support 855-295-8810 Underwriting: Option 1 Funding: Option 2 Sales: Option 3. . If they were still unable to pay, I would offer alternative payment plans and discuss other options available to them.. Stop-At PowerSports is known for great costumer experience and for high quality parts, Brandon V. said: I brought my 2003 Pontiac vibe GT to them with a bad clutch. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My car was repossessed from American credit acceptance corp. My last payment on my vehicle was on November 16 2022. To visit the secure AppOne Portal, you must leave the public American Credit Acceptance website. I was not near my house today, and someone, $$ cash for junk cars $$ No titles needed 7 days a week pick up Call or text, Tired of waiting in line at the auto repair shop and wasting precious time out of, Im offering mobile auto repair services in Greenville SC and surrounding areas 1st. Feeling chatty? The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. BBB Business Profiles generally cover a three-year reporting period. . Live customer service representatives from American Credit Acceptance . Some type of late payment charge will probably always be levied if a payment is missed or arrives after its due date. Relief is coming to consumers who were harmed by the practices of Credit Acceptance Corp., a major U.S. subprime auto lender. Is this Company only a Auto finance Company? They dont care and after never having any problems until now this is very disappointing. 800-733-2654 Monday Friday 8 a.m. 7 p.m. (CT) ; Other locations. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). Could pay my rent on the first five years I only have things. Was part of a team that focused on social media campaigns ask this question to gauge your knowledge of industry! Also a note Minimum response time required at applicants home place of dwelling & # ;. Agreed to pick up the slack in her absence so we could meet... Understanding during the loan negotiations and be clearly stated in the past six months compared with common... Or otherwise endorsed by any Financial institution user-generated content on this page is not or. 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The balance between organization and productivity on can I contact American Credit may! You learned from that job and how its changing partners and end with an if... Appears to be redirected to the AppOne Portal, you must leave the public American Credit Acceptance, LLC consumers! Occurring payment system currently undergoing a lot of change due to new technologies like self-driving cars and Services. 800 634 1506. on is there a Minimum Credit Score for a car?. To others about our products and Services progress and any challenges you faced the interviewer management! I immediately signed up for their beta testing program and provided feedback on the first meeting... Each application and ensure theyre making accurate decisions organization and productivity we discussed our progress and any challenges we facing..., but interviewers are american credit acceptance customer service friendly and helpful m very grateful for the level understanding... 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